Stanley Tong
Process Assistant
Sunnyvale,CA
Summary
Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Experience assisting with coordination and implementation. Committed to tracking program information and creating effective reports. Flexible collaborator when shifting between helping different colleagues.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Process Assistant, AMXL DS Field - VAR
HSF2
Fremont, CA
06.2024 - Current
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Monitored and reported on process performance to verify compliance with established standards.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Process Assistant
Amazon XL Sort Center HSF9
Fremont, CA
2022.12 - Current
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Monitored and reported on process performance to verify compliance with established standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Oversaw, coached and evaluated maximent of 40 Associates.
Process Assistant
Amazon Delivery Station DXC8
San Jose, CA
10.2022 - 12.2022
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed production techniques and production processes to meet customer and organizational needs.
Process Assistant
Amazon Delivery Station DSF3
San Jose, United States
12.2021 - 10.2022
- Supervised ongoing daily production phases.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4-member management team with related direct reports.
- Oversaw, coached and evaluated 4 Associates.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Fulfillment Associate
Amazon Delivery Station
South San Francisco, CA
09.2020 - 12.2021
- Unloaded incoming trucks and properly staged inventory for processing.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Maintained compliance with company safety policies and called violations to attention of management.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Product Support Associate
Duty Free Shops
South San Francisco, CA
07.2019 - 07.2020
- Assessed product market data by calling on customers with field salespeople and evaluating sales call results.
Typesetter
CHINA PRESS
Burlingame, CA
06.2018 - 08.2020
- Assessed customer files for missing information in fonts and graphics.
- Punched holes in light-sensitive plates and inserted pins in holes to prepare plates for contact with positive or negative film.
- Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.
- Avoided downtime by addressing issues with prepress equipment immediately and applying troubleshooting techniques to identify root cause issues.
- Utilized different technologies to ready artwork for offset printing purposes.
Typesetter
Ming Pao Daily
San Francisco, CA
04.2004 - 02.2014
- Assessed customer files for missing information in fonts and graphics.
- Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.
- Verified artwork backups on company server prior to making any changes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
- Utilized different technologies to ready artwork for offset printing purposes.
Education
High School Diploma -
Cheng Kung High School
Taipei, Taiwan 09.1995 - 06.1998
Skills
Route dispatch
Shipping procedures understanding
Staff education and training
Order picking skills
Loading and unloading
Safety processes and procedures
Timeline
Process Assistant, AMXL DS Field - VAR
HSF2
06.2024 - Current
Process Assistant
Amazon XL Sort Center HSF9
2022.12 - Current
Process Assistant
Amazon Delivery Station DXC8
10.2022 - 12.2022
Process Assistant
Amazon Delivery Station DSF3
12.2021 - 10.2022
Fulfillment Associate
Amazon Delivery Station
09.2020 - 12.2021
Product Support Associate
Duty Free Shops
07.2019 - 07.2020
Typesetter
CHINA PRESS
06.2018 - 08.2020
Typesetter
Ming Pao Daily
04.2004 - 02.2014
High School Diploma -
Cheng Kung High School
09.1995 - 06.1998