Stanley Tran
West Covina,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Aerospace Assembler Technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Mortgage Specialist
Bank Of America
10.2013 - 06.2018
- Remained updated with latest information related to mortgage products and services being offered.
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
- Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Attracted new mortgage loan applications by developing relationships within community.
- Created profitable and efficient solutions.
- Worked with underwriters to fix application problems and resolve issues.
Client Support Specialist
Countrywide Home Loan
08.2005 - 10.2013
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided suggestions for process, application or documentation improvement.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Business Administration
East Los Angeles College
Monterey Park, CA07.2002
High School Diploma -
San Gabriel High School
San Gabriel, CA06.1996
Skills
- Closing Processes
- Payment Plans
- Loan Applications
- Mortgage Lending Requirements
- Critical Thinking
- Complex Problem-Solving
- Social Perceptiveness
- Motivational Techniques
- Navigation Software
- Time Management
- Microsoft Access
- Microsoft Office
- Systems Analysis
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Highly Success Award by completing overall tasks with accuracy and efficiency.
Timeline
Mortgage Specialist
Bank Of America
10.2013 - 06.2018
Client Support Specialist
Countrywide Home Loan
08.2005 - 10.2013
Associate of Arts - Business Administration
East Los Angeles College
High School Diploma -
San Gabriel High School
Similar Profiles
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Scott PetersenScott Petersen
Mortgage Loan Originator/Loan Structure Specialist at Bank of AmericaMortgage Loan Originator/Loan Structure Specialist at Bank of America
Steven YanesSteven Yanes
Residential Assistant at California State University, Long BeachResidential Assistant at California State University, Long Beach