Stanley Songwe Bongwa
Florence,KY
Summary
Human resources associate with six years of experience in a fast-paced warehouse environment. Expertise in customer service, communication, and problem-solving, ensuring effective HR operations. Recognized for strong conflict resolution skills and commitment to employee support and safety. Trilingual and dedicated to fostering a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Amazon Operation Leadership Certificate
Correlation One
Remote
06.2025 - 10.2025
- Gained certification in critical problem-solving, effective communication, and data-driven decision-making.
Completed comprehensive 17-week program highlighting communication and technical skills.
Leveraged real-world case studies to cultivate operational leadership capabilities across industries.
Participated in hands-on skills labs and lectures promoting leadership effectiveness.
Received dedicated coaching to enhance leadership methods and align with career goals.
HR Associate Partner
Amazon CVG2
Hebron, KY
08.2022 - Current
- Guided new hires through orientation and onboarding, clarifying documentation requirements to streamline HR processes.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Facilitated the recruitment process from initial contact to onboarding new hires.
- Addressed harassment allegations and other employee concerns, ensuring compliance with company policies and promoting a safe workplace.
- Facilitated conflict resolution sessions and mediated employee disputes, enhancing team dynamics and contributing to a positive work environment.
- Reviewed and updated employee files, ensuring accuracy of information.
- Identified needs of customers promptly and efficiently.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
HR French Communication Partner
Amazon CVG2
Hebron, KY
08.2021 - 08.2022
- Handled sensitive employee information with discretion and maintained confidentiality.
- Guided new hires through orientation, clarifying documentation to streamline HR processes.
- Processed employee status changes, ensuring up-to-date HR systems and records.
- Analyzed employee feedback, advising management on necessary corrective actions.
- Evaluated organizational policies, proposing enhancements to boost productivity and collaboration.
- Translated departmental materials for accurate cross-team understanding.
- Provided real-time oral translations for customers, facilitating clear communication.
- Interpreted conference calls to support efficient workplace discussions.
Warehouse Associate ( Ambassador)
Amazon CVG3 / CVG2
Cincinnati, OH
05.2019 - 08.2021
- Greeted and assisted new hires, providing clear directions for successful integration
- Trained new hires in their different departments
- Facilitated onboarding process for new hires, ensuring smooth transition into roles
- Worked with problem solvers to address and resolve new hires' challenges during onboarding
- Maintained professionality and efficiency while working with Managers and Human resources.
Sortation Associate
Amazon DDC2
Rockville, MD
11.2018 - 05.2019
- Sorted envelopes and boxes by destination to ensure timely delivery
- Stowed customer purchases in bags for delivery, streamlining order preparation process.
- Sorted packages efficiently to ensure timely delivery to customers.
- Operated scanning equipment to track inventory movement accurately.
- Collaborated with team members to maintain a safe and organized workspace.
Education
Certificate - Operations Leadership
Correlation One
Remote 10-2025
High School Diploma -
Fustel De Coulanges
Yaounde/CameroonSkills
- Organizational skills
- Strategic thinking
- Communication skills
- Leadership
- Empathy
- Technical proficiency in Excel and Microsoft Office
Timeline
Amazon Operation Leadership Certificate
Correlation One
06.2025 - 10.2025
HR Associate Partner
Amazon CVG2
08.2022 - Current
HR French Communication Partner
Amazon CVG2
08.2021 - 08.2022
Warehouse Associate ( Ambassador)
Amazon CVG3 / CVG2
05.2019 - 08.2021
Sortation Associate
Amazon DDC2
11.2018 - 05.2019
High School Diploma -
Fustel De Coulanges
Certificate - Operations Leadership
Correlation One