Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Languages
Certification
Timeline
Generic
STANY KEITH NAZARETH

STANY KEITH NAZARETH

DOHA,QATAR

Summary

Highly motivated strategic thinker and result driven business development professional with invaluable experience in leading the team to excel , deliver and achieve the potential . Over 6 years experience in portfolio management,cards operations & Cards Compliance in Retail banking & Governance sector and in cards payments business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Paycard Officer-Cards & Payments

Commercial Bank of Qatar
DOHA, QATAR
09.2022 - Current
  • implemented tools & process in place to enhance business performance.
  • worked along with RPA(robotics process automation)team to incorporate process automation to reduce manual and tedious tasks.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Expertise in cards issuing-New application processing & maintenance,Payments,card production,Control & Distribution,Handling disputes.
  • Handling corporate client queries.

Retail Control Officer-Retail Governance

Commercial Bank of Qatar
Doha, Qatar
07.2020 - 08.2022
  • Maintaining KYC regulations for retail Customers.
  • identifying accurate risk rating for retail accounts to highlight high risk businesses,PEPs or relatives or close associates.
  • conducting enhanced due diligence in accordance with AML regulations to assist business units and prevent operational and reputational risk.
  • Continually maintain secrecy of customer data and other vital information under CBQ security risk standards and controls.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe & co working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Liaison point between the Business, Card operations, Fraud transactions and contact center and maintain to deliver the highest standard of customer experience.

Associate- Cards Operations & Production

Commercial Bank of Qatar
Doha, Qatar
10.2017 - 06.2020
  • Maintain daily MIS for debit and credit card processed
  • Analysis of customer disputes with regard to inactive and expired cards
  • Strong knowledge of Debit/Credit cards and POS operations .
  • Handling Card production process (Embossing, Encoding and Dispatch)
  • Quality checks and Reconciliation reports in regular basis
  • Dealing with Requirements of business to improve the Process
  • Providing support for Innovation and automation of Process
  • Working with the team to meet the business expectations
  • Maintaining Customer and Bank Branch relationship
  • Ensuring to completion of daily Volume by End of the day

Deputy Manager

ICICI Bank ltd.
Bangalore, India
06.2016 - 05.2017
  • Relationship manager Privilege banking
  • Presentation of proposal for financial products to the clients.
  • Provide customer services after sales.
  • Portfolio management of privilege banking segment.
  • improving banking services for customers through continuous surveys and feedbacks
  • managing & evaluating mutual funds,insurance products of the privilege banking segment.
  • Cash Management.
  • Branch operations
  • conducting campaigns etc.


Education

MBA - Finance & Marketing

St.Aloysius College Mangalore
Mangalore
05-2016

Bachelor of Commerce - Accounting And Finance

St Aloysius College
Mangalore
07-2014

Skills

  • MS office and advance excel
  • Strong Communication and interpersonal skills
  • Business Process improvement
  • Conflict Resolutions
  • Leadership
  • Adaptability
  • Time Management
  • Work Coordination

Interests

  • Travelling
  • Team or Individual Sports
  • Gaming, Music

Accomplishments

  • Awarded as a best performer of the year in flagship event of ICICI Bank ltd 2016-17.
  • Star performer of the year in segment of life insurance of ICICI Bank Ltd.2016-17
  • Played major role in delivering contactless project- awarded as best performer-CBQ 2018-19
  • Awarded as best performer various times -CBQ

Languages

  • English
  • Hindi
  • Kannada

Certification

  • Business Startup-Santa Clara university
  • Labor law Certification
  • Statistical Package for Social Sciences.-SPSS

Timeline

Paycard Officer-Cards & Payments

Commercial Bank of Qatar
09.2022 - Current

Retail Control Officer-Retail Governance

Commercial Bank of Qatar
07.2020 - 08.2022

Associate- Cards Operations & Production

Commercial Bank of Qatar
10.2017 - 06.2020

Deputy Manager

ICICI Bank ltd.
06.2016 - 05.2017

MBA - Finance & Marketing

St.Aloysius College Mangalore

Bachelor of Commerce - Accounting And Finance

St Aloysius College

Similar Profiles

CREATE PROFILE
STANY KEITH NAZARETH