Star Burks
Duncanville,TX
Summary
Communicative customer & patient care professional motivated to maintain satisfaction and contribute to company success. BLS certified & currently pursing a certificate in Phlebotomy. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walgreens
Bossier City, LA
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Stocker/Remodel
Walmart
Bossier City, LA
01.2024 - 05.2024
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
Packer/Shipper
Khols Warehouse
DeSoto, TX
10.2023 - 12.2023
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Weighed packages to determine shipping costs.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Assembled cardboard boxes according to customer specifications.
- Provided assistance in the assembly line when needed.
- Organized inventory in the warehouse according to established procedures.
Education
Phlebotomy -
Face Of Angels
Dallas, Tx09-2024
High school diploma -
Airline High School
Bossier City, LA05.2017
BLS Certified -
Face Of Angels
Dallas, TxSkills
- Product Knowledge
- Staff Training
- Call logging
- Retail loss prevention
- Inventory Control
- Sales Development
- Client Service
- Cash Register Operation
- Verbal/written communication
- Store Opening and Closing
- Money Transfer Systems
- Order Preparation
- Inventory Tracking
- Material Handling
- Shipping and receiving
- Loading and unloading
- Order Fulfillment
- Warehouse Organization
- Shipment unpacking
- Warehouse Operations
- Sample handling
- HIPAA Compliance
- Patient Communication
- Venipuncture
- Blood collection
Timeline
Customer Service Representative
Walgreens
05.2024 - Current
Stocker/Remodel
Walmart
01.2024 - 05.2024
Packer/Shipper
Khols Warehouse
10.2023 - 12.2023
Phlebotomy -
Face Of Angels
High school diploma -
Airline High School
BLS Certified -
Face Of Angels