Star Massaquoi
Greensboro,NC
Summary
Proven security leader with extensive experience at Deployed Services, adept in CCTV Monitoring and fostering team collaboration. Enhanced incident response efficiency and fortified partnerships with law enforcement, achieving significant improvements in security operations. Skilled in surveillance techniques and verbal communication, consistently prioritizes safety and operational excellence. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Lead Security Officer
Deployed Services
01.2023 - 06.2024
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Optimized resource utilization by regularly evaluating staffing levels and adjusting schedules as needed based on business requirements.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
Lead Security Officer
GardaWorld Security
01.2021 - 01.2023
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
Security Guard
Securitas Security Services USA
01.2019 - 01.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Weiser Security
12.2017 - 01.2019
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Security Officer
Allied Universal Security Services
01.2015 - 12.2017
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Associate of Science - Business in Health Management
Strayer University
Greensboro, NC01.2018
Skills
- CCTV Monitoring
- Physical Security
- Surveillance techniques
- Access Control
- Incident Response
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Security procedures knowledge
- Surveillance
- Security operations experience
- First Aid Certified
Timeline
Lead Security Officer
Deployed Services
01.2023 - 06.2024
Lead Security Officer
GardaWorld Security
01.2021 - 01.2023
Security Guard
Securitas Security Services USA
01.2019 - 01.2021
Security Officer
Weiser Security
12.2017 - 01.2019
Security Officer
Allied Universal Security Services
01.2015 - 12.2017
Associate of Science - Business in Health Management
Strayer University