Star McArthur
High Point,NC
Summary
Compassionate CNA with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Possess specialized skills in patient care that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Shiftkey
, NC
01.2025 - Current
- Monitored food intake and output as directed by nursing staff.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
CNA
Assist Medical Staffing
Siler City, North Carolina
09.2024 - 01.2025
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Educated patients on self-care techniques that would help them maintain their independence.
Home Health Aide/PRN
Bayada Home Health
Winston-Salem, North Carolina
09.2023 - 06.2024
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided companionship and monitored health condition of clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted in ambulation and exercise routines for clients.
Pharmacy Patient Care Coordinator
Elevance Health
, NC
12.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines while maintaining patients confidentiality and privacy at all times.
- Coordinated with insurance companies to inform of billing process and authorization details to reduce errors, financial discrepancies and delays in patient treatment.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medication, placing orders when necessary to prevent shortages or delays in patient care.
- Facilitated communication between caller and internal healthcare teams, to ensure clarity and understanding of treatment options before providing further assistance.
Member Service Representative
Elevance Health
, NC
11.2021 - 12.2023
- Identified necessary changes on patient accounts by examining benefit and eligibility details to determine requirements and next steps for members or providers per each interaction.
- Reduced claim denial rates by informing caller of required medical necessity documentation according to specific states Medicaid guidelines.
- Managed a high volume of incoming calls efficiently while maintaining the highest standards of professionalism and quality of service.
- Assisted patients in understanding their benefits and coverage options, empowering them to make informed healthcare decisions.
- Verified client information by analyzing existing evidence on file.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Adhered to all applicable policies, procedures, regulations, and laws as it applies to company as well as cms.gov.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues in relation to timely distribution of prescriptions.
Logistics Specialist
Army Reserve
High Point, North Carolina
10.2015 - 05.2023
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Ensured that all shipments met international regulations for customs clearance.
Warehouse Associate
Cardinal Health
Greensboro, NC
04.2020 - 03.2021
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Worked safely around moving machinery.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise according to packing list.
Education
High school diploma -
06.2016
Skills
- Patient confidentiality
- Insurance verification
- Data management
- Conflict resolution
- Time management
- Team collaboration
- Healthcare documentation
- Patient outreach and Follow-up
- Verbal and written communication
- Attention to detail
- HIPAA compliance
- Healthcare system navigation
- Patient care coordination
- Organizational skills
- Relationship building
- Critical thinking skills
- Resource coordination
Certification
State Tested Nursing Assistant
Active Basic Life Support
Personal Information
Willing To Relocate: Anywhere
Timeline
CNA
Shiftkey
01.2025 - Current
CNA
Assist Medical Staffing
09.2024 - 01.2025
Pharmacy Patient Care Coordinator
Elevance Health
12.2023 - 06.2024
Home Health Aide/PRN
Bayada Home Health
09.2023 - 06.2024
Member Service Representative
Elevance Health
11.2021 - 12.2023
Warehouse Associate
Cardinal Health
04.2020 - 03.2021
Logistics Specialist
Army Reserve
10.2015 - 05.2023