Star Zarate-jimenez
High Point,NC
Summary
Dynamic and bilingual professional with a proven track record in leadership and time management, demonstrated at FedEx where I mentored staff to enhance productivity. Skilled in adaptive thinking and organization, I excel in fast-paced environments, significantly improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
AMC Theatres
08.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Assistant
Food Lion
03.2020 - 08.2022
- Utilized problem solving skills to address customer queries and complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cleaning Assistant
Absolute Clean Janitorial
09.2022 - 02.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Visually inspected area for overlooked aspects.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Package Handler
FedEx
02.2023 - 09.2024
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Trainer
FedEx
09.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
Education
Medical Assisant Certificate - Health Sciences
Guilford Technical Community College
Jamestown, NC06.2020
High School Diploma -
Southwest High School
High Point, NC06.2018
Skills
bilingual
self motivation
adaptive thinking
leadership
time management
organization
Certification
Medical assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Powerpoint
Excel
Microsoft word
Timeline
Trainer
FedEx
09.2024 - Current
Package Handler
FedEx
02.2023 - 09.2024
Cleaning Assistant
Absolute Clean Janitorial
09.2022 - 02.2023
Customer Service Assistant
Food Lion
03.2020 - 08.2022
Cashier
AMC Theatres
08.2018 - 01.2020
Medical Assisant Certificate - Health Sciences
Guilford Technical Community College
High School Diploma -
Southwest High School
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