Stara Ballard Corkren
Winfield,AL
Summary
Dynamic leader with a proven track record at American Bath Group, driving operational excellence and enhancing customer satisfaction. Expert in strategic planning and relationship building, I implemented innovative solutions that streamlined processes, increased productivity, and fostered a culture of continuous improvement, resulting in significant revenue growth and improved customer experience.
Overview
11
11
years of professional experience
Work History
Director Of Operational Customer Excellence
American Bath Group
Hamilton, AL
04.2022 - Current
- Led strategic initiatives to enhance operational efficiency across production lines.
- Developed and implemented process improvements, resulting in optimized workflow management.
- Collaborated with cross-functional teams to align product development with market trends.
- Analyzed performance metrics to drive data-informed decisions for resource allocation.
- Streamlined communication between departments, enhancing project coordination and execution timelines.
- Spearheaded training programs to elevate staff competencies in industry best practices and safety protocols.
- Established a culture of continuous improvement by fostering open communication channels and empowering customers to voice their feedback.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Quality Manager, Human Resources, Safety
American Bath Group
Hamilton, AL
05.2015 - Current
- Led quality assurance initiatives to enhance product compliance and safety standards.
- Developed and implemented inspection processes to ensure consistency in product quality.
- Trained and mentored team members on best practices for quality control procedures.
- Conducted root cause analysis to identify and resolve quality issues effectively.
- Collaborated with cross-functional teams to drive continuous improvement efforts.
- Utilized statistical process control methods to monitor production quality metrics.
- Established documentation protocols for quality management systems in alignment with industry regulations.
- Streamlined reporting processes, ensuring timely communication of quality performance results.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Calibrated instruments and scales in production area and quality lab.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Developed and deployed production control plans and created work instructions and procedures.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Spearheaded adoption of leading-edge quality management system, enhancing company's compliance posture.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
- Fostered culture of quality awareness and continuous improvement across organization.
- Reduced time to market for new products by optimizing quality control processes without compromising on standards.
- Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
- Established rewards program to recognize employees for outstanding contributions to quality improvement initiatives.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Implemented risk management framework to proactively address potential quality issues before they affected production.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Winfield City High School
Winfield, AL05-1995
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Project coordination
- Employee development
- Staff management
- Organizational development
- Goal setting
- Budget management
- Business planning
- Negotiation
- Contract and vendor management
- Hiring and retention
- Rules and regulations
- Business development
- Financial management
- Crisis management
- Corporate communications
- Human resources management
- Sales management
- Leadership development
Timeline
Director Of Operational Customer Excellence
American Bath Group
04.2022 - Current
Quality Manager, Human Resources, Safety
American Bath Group
05.2015 - Current
High School Diploma -
Winfield City High School