Summary
Overview
Work History
Education
Skills
Timeline
Generic

Starla Jones

Houston,TX

Summary


Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.

Overview

8
8
years of professional experience

Work History

Account Specialist IV

JP Morgan Chase & Company
06.2024 - Current
  • Process and approve Wire Transfers
  • Assist with participation in Wire Pilot
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.

Account Specialist /JPMC Consultant

JP Morgan Chase/First Republic Bank
10.2022 - 05.2024
  • Take ownership of customer interactions and treating customers with respect and empathy.
  • Navigate multiple technologies.
  • Completes incoming customer request and assigns cases in accordance with developmental standards while meeting specific quality expectations
  • Demonstrate resiliency and extreme adaptability in a fast-paced environment
  • Cross Train transition for merger
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Patient Scheduling Specialist

Matrix Medical Network
08.2021 - 07.2022
  • Managed patient appointments, scheduled follow-up visits, and maintained accurate patient records.
  • Collaborated with other healthcare professionals to coordinate patient care and ensure continuity of care.
  • Researched and evaluated new hearing aid technology to ensure best practices for patient care.
  • Made 50-100 outbound calls

Quality Control Admin

Specialty Welding and Turnarounds
06.2020 - 08.2021
  • Developed and implemented a process to identify and document quality control issues to ensure all products met company standards.
  • Ensured compliance with all safety and health regulations
  • Reviewed drafts of new and updated manuals for conformance
  • Verify documentation is compliant and full traceability is present to meet data integrity.

Collections Specialist

PFS Group
09.2017 - 03.2020
  • Promptly handled payment applications to avoid any future issues
  • Attended seminars to sharpen knowledge of the collection field
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor
  • Experienced in Account Receivable transaction activity to secure the interest of trusted clients
  • Documented essential emails

Education

Associate of Applied Science - Business Administration And Management

Lone Star College System
The Woodlands, TX
12-2026

Certificate - Administrative Medical Assistant

Unitech Training Academy
Lafayette, LA
11.2005

High School Diploma - undefined

Beau Chene High School
Arnaudville, LA
05.2003

Skills

  • Organizational Skills
  • Document management
  • Leadership Skills
  • Microsoft Office
  • Support Services
  • Administrative
  • Account updating
  • Customer engagement
  • Client engagement

Timeline

Account Specialist IV

JP Morgan Chase & Company
06.2024 - Current

Account Specialist /JPMC Consultant

JP Morgan Chase/First Republic Bank
10.2022 - 05.2024

Patient Scheduling Specialist

Matrix Medical Network
08.2021 - 07.2022

Quality Control Admin

Specialty Welding and Turnarounds
06.2020 - 08.2021

Collections Specialist

PFS Group
09.2017 - 03.2020

Certificate - Administrative Medical Assistant

Unitech Training Academy

High School Diploma - undefined

Beau Chene High School

Associate of Applied Science - Business Administration And Management

Lone Star College System

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