Starleana Holley
South Boston,VA
Summary
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
12
12
years of professional experience
Work History
Administrative Associate (Per Diem)
University of Chapel Hill Healthcare System
10.2025 - Current
- Coordinated administrative tasks to optimize departmental workflow and enhance service delivery.
- Managed scheduling and communication for executive leadership, ensuring timely information dissemination.
- Developed and maintained filing systems, improving document retrieval efficiency and accuracy.
- Liaised with internal departments to streamline processes and resolve operational issues effectively.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
PBX Operator
Sentara Halifax Regional Hospital
01.2025 - Current
- Operated multi-line phone system to manage high call volumes efficiently.
- Coordinated communication between departments and external stakeholders for optimal service delivery.
- Assisted in training new staff on PBX operations and customer interaction protocols.
- Monitored call quality to ensure adherence to hospital communication standards.
Health Unit Coordinator
University of North Carolina at Chapel Hill Healthcre Systems
09.2024 - 01.2025
- Coordinated patient admissions and discharges, ensuring efficient workflow within the unit.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Scheduled appointments and communicated effectively with healthcare providers to optimize patient care.
- Assisted in training new staff on unit protocols and compliance standards, fostering a collaborative environment.
- Implemented process improvements that enhanced departmental efficiency and reduced patient wait times.
Administrative Specialist
University of North Carolina Hospitals
11.2022 - 09.2024
- Managed scheduling and coordination of meetings and travel for faculty and staff
- Maintained and optimized inventory levels of office supplies
- Organized various events including training sessions and client meetings
- Ensured effective internal communication through distribution of memos and newsletters
Administrative Associate
University of North Carolina Hospitals
09.2021 - 11.2022
- Provide high-quality customer service leveraging EPIC to coordinate and schedule patient appointments.
- Utilize excellent communication skills to connect with callers using both pre-written scripts.
- Enhanced call flow by smoothly directing inbound calls to the correct personnel.
- Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
- De-escalate situations involving dissatisfied patients, offering patient assistance and support.
Patient Care Assistant
Nurse Care of North Carolina
04.2014 - 10.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained patient records accurately, supporting effective care coordination.
- Educated patients and families on health management and medication adherence.
- Trained new staff on patient care protocols and best practices.
Health Unit Coordinator
University of North Carolina Hospitals
11.2018 - 09.2021
- Established productive relationships with clients and patients, ensuring top-notch customer service
- Facilitated effective communication between patients, families, and clinical staff
- Managed patient charts, including assembling, processing, and report insertion
- Optimized department operations through effective supply management
Health Unit Coordinator
University of North Carolina Hospitals
05.2017 - 11.2018
- Offers consistent and thorough internal customer service to clients and patients throughout the hospital, and demonstrates the ability to build productive relationships, resolve complex issues, and win customer and frontline employee loyalty.
- Schedules referral appointments to other providers for patients needing specialized treatment.
- Oversees office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Records and tracks patient vital signs in Epic during treatment.
- Responded to patient call lights and expedited appropriate follow-through.
- Handled administrative work with high degree of accuracy, including maintaining medical records and organizing forms.
Education
High School Diploma -
Durham School of The Arts
Durham05.2009
Associate of Arts - undefined
Durham Technical Community College
Durham12.2024
Bachelor of Science - Social Work
Appalachian State University
Boone, NC12-2027
Skills
- Customer relations (Expert)
- Electronic Notary (Skillful)
- Patient support (Expert)
- Problem-solving (Expert)
- Notary Public (Skillful)
- Communication skills (Expert)
- Administrative support (Expert)
- Team collaboration (Expert)
Timeline
Administrative Associate (Per Diem)
University of Chapel Hill Healthcare System
10.2025 - Current
PBX Operator
Sentara Halifax Regional Hospital
01.2025 - Current
Health Unit Coordinator
University of North Carolina at Chapel Hill Healthcre Systems
09.2024 - 01.2025
Administrative Specialist
University of North Carolina Hospitals
11.2022 - 09.2024
Administrative Associate
University of North Carolina Hospitals
09.2021 - 11.2022
Health Unit Coordinator
University of North Carolina Hospitals
11.2018 - 09.2021
Health Unit Coordinator
University of North Carolina Hospitals
05.2017 - 11.2018
Patient Care Assistant
Nurse Care of North Carolina
04.2014 - 10.2022
Associate of Arts - undefined
Durham Technical Community College
High School Diploma -
Durham School of The Arts
Bachelor of Science - Social Work
Appalachian State University