Starlena Pogue
Clementon,NJ
Summary
Experienced with screening procedures and ensuring operational accuracy and compliance. Utilizes keen attention to detail and effective communication to manage tasks and resolve issues. Knowledge of maintaining high standards and efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Access Screener
Center For Family Services
02.2024 - Current
- Developed strong rapport with clients through active listening and empathetic communication during intake screenings.
- Managed approximately hundred incoming calls promptly, professionally addressing inquiries or directing callers as needed for further assistance.
- Supported office staff and operational requirements with administrative tasks.
- Engaged callers with questions to determine appropriate service types and referral eligibility
- Enhanced client satisfaction with thorough screenings and accurate information gathering during initial consultations.
- Provided guidance to other team members on effective strategies for managing difficult conversations or complex cases encountered during intakes.
Assistant
MJ&R TRANS LLC
09.2022 - 01.2024
- Transported around four passengers safely along prescribed routes according to tight schedules if needed.
- Provided administrative support to owner.
- Assisted in the preparation of reports, presentations and correspondence.
- Instituted new employee training procedures to reduce onboarding process time length.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
Private Home Health Aide
Griswold Home Care of Camden County
03.2021 - 09.2022
- Assisted five patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Provided transportation services for patients to attend medical appointments or participate in community activities safely.
- Acted as an advocate for clients, communicating their needs effectively with healthcare providers and family members when necessary.
Strategic Business Partner
Little Vessels Learning Center LLC
11.2018 - 02.2021
- Worked closely with five teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Delivered messages and ran errands.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Office Manager
Nothing But Green Living Enterprise, LLC
01.2015 - 01.2016
- Maintained computer and physical filing systems.
- Used organizational systems for payment collections, ADP Rapid Pay, deposits and recordkeeping.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Collected customer feedback from an average of 1000 customers that year and made process changes to exceed customer satisfaction goals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
Caseworker
Sallie-Mae, Inc New Jersey Division of Taxation
01.2008 - 01.2015
- Used data base and entry caseload of 100-200 clients
- Researched and skip-trace, collected overdue taxes (deficiencies) and outstanding returns (delinquencies)
- Documented and filed accurate client records, submitted information for abatements
- Met report deadlines in a fast-paced environment
- Answered phones in a professional manner and communicate information to 3rd party
- Used business tax knowledge, state tax to assist clients and applied knowledge of FDCPA, State and Federal Regulations
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Education
High School Diploma -
Burlington County Institute of Tech
Westhampton, NJ 06.2006
Skills
- Excel Spreadsheets
- Data Entry Documentation
- PC Proficiency
- Customer Service
- Advanced MS Office Suite Knowledge
- Database Organization
- Customer Relations
- Office Management
- Medical Terminology
- Office Supplies and Inventory
- Greeting Visitors
- Correspondence Writing
- File and Record Keeping
- Email Correspondence
References
References available upon request.
Timeline
Access Screener
Center For Family Services
02.2024 - Current
Assistant
MJ&R TRANS LLC
09.2022 - 01.2024
Private Home Health Aide
Griswold Home Care of Camden County
03.2021 - 09.2022
Strategic Business Partner
Little Vessels Learning Center LLC
11.2018 - 02.2021
Office Manager
Nothing But Green Living Enterprise, LLC
01.2015 - 01.2016
Caseworker
Sallie-Mae, Inc New Jersey Division of Taxation
01.2008 - 01.2015
High School Diploma -
Burlington County Institute of Tech
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