Starleshia Witherspoon
Charlotte,North Carolina
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong commitment to teamwork and a consistent drive to take on additional responsibilities to enhance team success. Adept at adapting to changing environments and challenges, ensuring efficient and effective goal achievement. Passionate about fostering a collaborative workplace culture that values growth and accomplishment.
Overview
16
16
years of professional experience
Work History
Credit Specialist I
United Rentals
09.2023 - Current
- Managed a diverse portfolio of accounts across various industries, ensuring accurate assessment of credit risk and timely collection efforts.
- Contributed to improved cash flow by promptly addressing overdue accounts with effective communication skills and payment arrangements.
- Established relationships with customers to encourage payment of delinquent accounts.
CSR III
Farmers
06.2014 - Current
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Contributed to strong scores on invoice audits with impeccable records.
- Investigated and incorporated improved strategies to capture billing data and efficiently process invoices.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Inside Sales Representative
Allstate Insurance Co
06.2010 - 06.2014
- Provided exceptional customer service to customers.
- Communicated and escalated critical issues to support visibility among development teams.
- Worked with other personnel to create and improve support processes.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Drafted common document templates for use by executives and employees.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
CDL -
Trans Tech
Charlotte, NC04-2022
High School Diploma - College Prep
Crossroads Charter
Charlotte, NC06-2007
Skills
- Great listening skills
- Recordkeeping strengths
- Account management
- Professional
- Organization and Time management
- Sales expertise
- Order Fulfillment
- Proficient in United Rentals software
Timeline
Credit Specialist I
United Rentals
09.2023 - Current
CSR III
Farmers
06.2014 - Current
Inside Sales Representative
Allstate Insurance Co
06.2010 - 06.2014
High School Diploma - College Prep
Crossroads Charter
CDL -
Trans Tech