Erica Stratton
Tallahassee,FL
Summary
Administrative professional committed to quality performance, cognitive thinking, and management of organizational goals; possessing a strong desire to learn and grow professionally.
Overview
20
20
years of professional experience
Work History
Patient Account Specialist
Tallahassee Memorial HealthCare
Tallahassee, FL
04.2014 - Current
- Changes, corrects, and updates patient accounts with accurate demographic information for billing purposes
- Verifies insurance coverage for patient accounts
- Demonstrates good customer service and interpersonal skills in communication with patients and staff
- Collects payments for billing
- Distributes health documents needed for patient services and obtains signatures for hospital documentation
- Files documentation obtained in appropriate chart for medical records department
Outpatient Admissions Coordinator
HealthSouth Rehabilitation Hospital
Tallahassee, FL
08.2011 - 04.2014
- Admits patients to healthcare programs and facilities by maintaining admitting guidelines
- Updates and recommends changes to admission criteria, policies and procedures
- Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours
- Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation
- Prepares admissions reports by collecting, analyzing, summarizing data and trends
- Keeps patient safe by following safety policies, procedures, and regulations
- Keeps equipment operating by following operating instructions; calling for repairs
- Maintains patient schedule by scheduling patients for evaluations and consultations
- Collects payments for insurance and billing purposes
- Creates spreadsheets, reports, and memos for director, CEO, and staff
- Attends scheduled meetings by CFO for updates in patient billing, medical records, and changes for the month
- Creates filing systems for patient insurance and authorization
- Serves as a liasion between vendors for patient referrals per admission
Rehab Technician
HealthSouth
Tallahassee, FL
09.2008 - 08.2011
- Transports patients to appointments by master schedule
- Creates reports and spreadsheets by collecting, analyzing, and summarizing data
- Creates memos for department to update patients and staff
- Corrects and files patient charges for billing department
- Creates files and charts for discharge for medical records department.
- Orders supplies for department
- Maintains and makes changes to patient schedule
- Keeps equipment opreating by sending work orders, and calling for repairs
- Aides clinician with any patient responsibility
- Demonstrates good interpersonal and customer service skills with patients and staff
- Faxes, scans, and mails appropriate documentation for patients and staff
Menu Clerk/Dietary Aide
HealthSouth
Tallahassee, FL
03.2004 - 09.2008
- Assists dietician with diet changes for patient menus
- Collects money through cashiering
- Demonstrates good customer service skills through greeting and serving patients
- Maintained filing system of patient diets, and updated changes as needed
Education
Associate of Arts - General Transfer
Tallahassee Community College
Tallahassee, FL2008
Bachelor of Arts - Health Service Administration
Keiser University
Tallahassee, FL2015
Skills
- Excellent communication skills
- Strong interpersonal skills
- Dedicated team player
- Advanced clerical knowledge
- Advanced MS Office Suite knowledge
- Multi-tasking
- Great listening skills
- Excellent notetaker
- Maintains professional appearance and communication
Timeline
Patient Account Specialist
Tallahassee Memorial HealthCare
04.2014 - Current
Outpatient Admissions Coordinator
HealthSouth Rehabilitation Hospital
08.2011 - 04.2014
Rehab Technician
HealthSouth
09.2008 - 08.2011
Menu Clerk/Dietary Aide
HealthSouth
03.2004 - 09.2008
Associate of Arts - General Transfer
Tallahassee Community College
Bachelor of Arts - Health Service Administration
Keiser University