Ineka Thomas
Akron
Summary
Detail-oriented Patient Account Representative with expertise in patient account management, insurance verification, and order processing. Enhances client satisfaction through effective communication and timely solutions. Skilled in logistics coordination and regulatory compliance, dedicated to improving patient care and supporting clinical staff.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Account Specialist
RevCare
03.2026 - Current
- Confirmed patient insurance eligibility and benefits, processed pre-authorizations, and coordinated referrals for required medical services to ensure timely patient care
- Collected co-pays, deductibles, and outstanding balances at point of service, and explained financial obligations to patients, promoting transparency and understanding
- Patient Registration and Admissions: Collect and accurately enter patient demographic, medical, and financial information into the healthcare system, including pre-registration for upcoming visits
- Acted as a liaison between patients and clinical staff, addressing non-clinical questions, concerns, and complaints.
- Compliance and Confidentiality: Maintain patient privacy in accordance with HIPAA regulations and internal policies
Order Entry/ Client Services Specialist
Koroseal
03.2025 - 03.2026
- Entered and verified customer orders, ensuring accuracy for seamless processing.
- Coordinated with teams to ensure timely order fulfillment and delivery.
- Provided proactive communication to clients about product availability and order status, ensuring transparency in service updates.
- Maintained client accounts, promptly resolving service issues to enhance client satisfaction.
Operations Processor
Homework Logistics
06.2022 - 01.2025
- Analyzed operational data to identify key trends and performance metrics.
- Contributed to weekly team meetings, providing updates on project progress and input on strategy.
- Addressed customer complaints via telecommunications, achieving high satisfaction rates.
- Managed customer accounts, assuring timely payment reception and account reconciliation.
- Fostered strong producer-consumer relationships, facilitating seamless and timely product delivery.
Delivery Exception Specialist
Arhaus Furniture
06.2020 - 04.2022
- Prepared all necessary documentation for international shipments in compliance with applicable laws and regulations.
- Utilized advanced problem-solving skills to troubleshoot and resolve delivery exceptions.
- Operated effectively within an organized office setting to manage logistics.
- Recommended process improvements that resulted in significant efficiency gains.
Concierge Specialist
Arhaus Furniture
04.2019 - 06.2020
- Processed customer orders accurately and efficiently, leveraging multiple computer systems.
- Compiled detailed reports on order status, providing key insights to management.
- Ensured accuracy while meticulously documenting inventory and pricing discrepancies.
Customer Service Representative
Fed Ex Office
Akron, Ohio
10.2017 - 03.2019
- Handled customer complaints and resolved issues effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative / Dispatcher
Good Year
Akron, Ohio
07.2016 - 10.2017
- Managed customer complaints and provided effective resolutions.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
HHA/Scheduling Coordinator
Heritage Home Healthcare
Akron, Ohio
01.2007 - 01.2017
- Provided companionship and emotional support to clients in need.
- Documented client progress and care activities accurately in records.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Educated patients and families on health care needs, conditions, and options.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Managed appointment bookings for clients and healthcare professionals effectively.
Education
Diploma -
North High School
Akron, OHSkills
- Data entry
- Insurance verification
- EHR management
- Patient account management
- Medical billing
- Claims processing
- Payment processing
- Payment reconciliation
- Healthcare compliance
- HIPAA compliance
- Patient confidentiality
- Operational Efficiency
- Data Analysis
- Logistics Management
- Microsoft Office (Word, Excel, Spreadsheet)
- Collaboration tools
- Time Management
- Multitasking
- Accountability
- Problem solving
- Critical Thinking
- Adaptability
- Customer Service
- Phone Support
- Email Support
- Healthcare compliance
- Communication Skills
- Effective communication
- Interpersonal skills
- Organizational Skills
- Self & Team Motivation
- Team Management
- Patient care
- Healthcare terminology
- Excellent judgment
- Data entry proficiency
- Medical billing
- Data entry proficiency
- Claims processing
- Payment reconciliation
- Healthcare terminology
Certification
- HIPPA CERTIFICATE
- INSURANCE TRAINING
- CUSTOMER ACCESS CERTIFICATE
- OHIO HEALTH TRAINING
Timeline
Patient Account Specialist
RevCare
03.2026 - Current
Order Entry/ Client Services Specialist
Koroseal
03.2025 - 03.2026
Operations Processor
Homework Logistics
06.2022 - 01.2025
Delivery Exception Specialist
Arhaus Furniture
06.2020 - 04.2022
Concierge Specialist
Arhaus Furniture
04.2019 - 06.2020
Customer Service Representative
Fed Ex Office
10.2017 - 03.2019
Customer Service Representative / Dispatcher
Good Year
07.2016 - 10.2017
HHA/Scheduling Coordinator
Heritage Home Healthcare
01.2007 - 01.2017
Diploma -
North High School