Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawanna Jean-Pierre

Client Representative
Atlanta,GA

Summary

Results-oriented professional with a track record of maintaining high customer satisfaction and driving company success. Offering over 7 years of experience in healthcare management; I possess strong communication, analytical, problem-solving, and reasoning skills. Known for my ability to develop and implement innovative solutions to meet customer needs. Seeking a position where I can leverage my expertise to deliver exceptional service and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

PATIENT ACCOUNT SPECIALIST

Proco LLC
08.2021 - Current
  • Served as a liaison between patients, attorneys, medical provider, and insurance carriers.
  • Implement training for incoming personnel to utilize software systems, and embed healthy work practices
  • Establish, build, and maintain relationships with Attorney offices
  • Advised Attorney offices in utilizing new system to streamline documentation practices for patient/client.
  • Generated and distributed monthly customer statements.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Obtained and reviewed HIPAA and other documentation for patients and ensured completeness and accuracy pursuant to state and federal regulations.

Media Service & Technological Advisor

Conduent
09.2020 - 08.2021
  • Provides technical support, customer service and troubleshoot for customers across regions
  • Efficiently resolve customers’ issues by listening to customers’ needs, utilizing resources and tools, finding innovative solutions and delivering product diagnoses
  • Executes routine inbound and outbound call center activities
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.

Release of Information Specialist

Ciox Health
08.2016 - 04.2020
  • Utilized electronic medical record systems to store, retrieve, process patient data and electronically transmitting medical records including billing to processing operations
  • Review records for completeness, accuracy, and compliance with regulations
  • Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal
  • Generates reports from e-smartlog, rep online and other tools and software as directed by Manager and/or Supervisor.
  • Navigated within patient records to locate requested documentation, successfully completing over 80 requests per day.
  • Assisted in training new staff on medical record processing and filing procedures.

Receptionist

Mind And Body Day Spa
11.2015 - 10.2016


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated appointment calendars and schedule meetings/appointments
  • Performed other clerical receptionist duties such as filing, photocopying, faxing etc
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Certified Nursing Assistant

Cameron Hall of Canton
08.2014 - 11.2015
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

High School Diploma -

Creekview High School

Associates of Science - Health Information Management

Georgia State University

Sales Development Representative (in Progress) -

Course Careers

Skills

  • Electronic Medical Record (EMR) Software
  • HIPPA Compliance
  • Medical Terminology
  • Appeal/Denial letters
  • New Hire Trainer/ Software Trainer
  • Proficient with Microsoft Office Suite
  • Billing Processor
  • Patient Care
  • Regulatory Compliance
  • Data Entry
  • Technical Support and Assistance

Timeline

PATIENT ACCOUNT SPECIALIST

Proco LLC
08.2021 - Current

Media Service & Technological Advisor

Conduent
09.2020 - 08.2021

Release of Information Specialist

Ciox Health
08.2016 - 04.2020

Receptionist

Mind And Body Day Spa
11.2015 - 10.2016

Certified Nursing Assistant

Cameron Hall of Canton
08.2014 - 11.2015

High School Diploma -

Creekview High School

Associates of Science - Health Information Management

Georgia State University

Sales Development Representative (in Progress) -

Course Careers

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Tawanna Jean-PierreClient Representative