Summary
Overview
Work History
Education
Skills
Timeline
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Starlet Moses

Houston,TX

Summary

Accomplished Sr. ITIL Process Analyst with a proven track record at HCA Corporate, enhancing workflow and reducing costs through expert process analysis and improvement. Skilled in Lean Six Sigma and team collaboration, I excel in transforming client requirements into efficient operational frameworks, significantly boosting performance analytics and service quality.

Overview

23
23
years of professional experience

Work History

Sr. ITIL Process Analyst

HCA Corporate
Nashville , TN
01.2022 - Current
  • Worked closely with IT teams to ensure smooth transition of workflow, new systems, or updates into production environment.
  • Compiled data into compact, informational reports to distribute internally.
  • Worked directly with clients to accurately define nebulous business requirements, designing operational frameworks suited to each customer's requirements.
  • Developed process maps, flowcharts, and diagrams to document findings.
  • Assisted in developing test plans for new systems or changes to existing ones.
  • Implemented changes to streamline processes and reduce costs.
  • Collaborated with stakeholders to develop new processes that meet customer needs.

Consulting EHR Analyst

HCA Gulf Coast Division
Stafford, TX
01.2014 - 01.2022
  • Division-level team lead for employee onboarding.
  • Facilitated training sessions for new employees on inpatient EHR.
  • Documented internal processes, development of online resources, and education materials.
  • Clinical informatics subject matter expert for EHR screen enhancements to incorporate evidence-based standards for end users, while meeting division project needs.
  • Assisted in developing strategies for improving overall system performance through capacity planning or optimization techniques.
  • Tested new products and services prior to launch to ensure they meet quality standards.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives.

RN Administrator/Charge Nurse/Preceptor

HCA
Houston, TX
06.2002 - 01.2014
  • Served as an administrator on-site to optimize the efficient flow of patient throughput, maximize quality measures, and minimize outliers related to risk management. Managed staffing metrics for clinical and non-clinical staff.
  • Charge Nurse who facilitated patient care in Observation, Med-Surg, Critical Care, Emergency Department, and Woman's Services Units.
  • Collaborated with interdisciplinary teams to facilitate evidence-based standards, while exceeding expectations to implement policy and procedure.
  • Nurse educator for graduate nurses throughout the onboarding and preceptorship program.

Education

Master of Nursing Family Nurse Practioner -

The University of Texas At Arlington
Arlington, TX

Bachelor of Science in Nursing -

The University of Texas At Arlington
Arlington, TX

Associate Degree in Nursing -

Houston Community College
Houston, TX

Skills

  • Lean six sigma
  • Process analysis
  • Workflow Analysis
  • Requirements gathering
  • Process documentation
  • Quality assurance
  • Process improvement
  • Team collaboration
  • Process design
  • Performance analytics
  • Service catalog management

Timeline

Sr. ITIL Process Analyst

HCA Corporate
01.2022 - Current

Consulting EHR Analyst

HCA Gulf Coast Division
01.2014 - 01.2022

RN Administrator/Charge Nurse/Preceptor

HCA
06.2002 - 01.2014

Master of Nursing Family Nurse Practioner -

The University of Texas At Arlington

Bachelor of Science in Nursing -

The University of Texas At Arlington

Associate Degree in Nursing -

Houston Community College

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Starlet Moses