Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Starley Alek

1332 NW 54th St #3, Miami, ,FL

Summary

Dynamic sales professional with a proven track record at Nike, adept in CRM proficiency and exceptional client relations. Excelled in boosting referral rates and expanding client bases through strategic sales training and customer assistance. Achieved significant revenue growth by leveraging sales expertise and technical support skills, ensuring high customer satisfaction and repeat business.

Overview

20
20
years of professional experience

Work History

Sales Agent

Nike
02.2020 - 09.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • products or services to promote sales.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

CSR

Home Depot
03.2012 - 02.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Sales Advisor

ADT Security
01.2005 - 02.2012
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.

Education

No Degree -

Norfolk State University
Norfolk, VA
02-1995

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Call control
  • Sales expertise
  • Upselling and cross selling
  • CRM proficiency

Languages

Spanish
Native or Bilingual

Timeline

Sales Agent

Nike
02.2020 - 09.2024

CSR

Home Depot
03.2012 - 02.2019

Sales Advisor

ADT Security
01.2005 - 02.2012

No Degree -

Norfolk State University

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Starley Alek