Starlight Lee
Warren,MI
Summary
Dedicated to enacting policy and procedure improvements, patient satisfaction strategies and workflow optimizations in order to effectively manage all administrative functions in high-volume settings. Knowledgeable with the skills of a administrator with good verbal and written communication skills and a decisive nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Wonder's Ice Cream
Saint Paul, MN
08.2019 - 06.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
Century College
White Bear Lake, MNSkills
- Microsoft Office and Outlook proficiency
- Skilled in Microsoft Office
- Customer Engagement
- Scheduling
- Office Management
- Active Listening
- Retail Marketing
- Critical Thinking
- Classroom Management
- Individualized support
- Social-emotional learning
- Early Childhood Education Specialist
- Peer support
Certification
- Medical Office Administration Certificate, Awarded on 14 October, 2024
- Adult Mental Health First Aid USA Certificate, Awarded on 26 June, 2024
Languages
English
Native/ Bilingual
Hmong
Limited
Affiliations
- Puzzle Solving
- Photography
- Editing
- Singing
- Traveling
Timeline
Manager
Wonder's Ice Cream
08.2019 - 06.2022
Some College (No Degree) -
Century College
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