Starly Loubeau

• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Delivered onsite technical support for over 3000 employees.
• Translated complex technical issues into digestible language for non-technical users.
• Managed high levels of call flow and responded to technical support needs.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Documented support interactions for future reference.
• Provided basic end-user troubleshooting and desktop support.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Oversaw IT activities to laptops, tablets and PDAs for corporate users.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Developed modification program to determine compatibility with various software.
• Configured and tested Windows Server operating systems with roles features.

• Administered support systems and oversaw system maintenance.

• Maintained the relevant server and system.

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business         plan.

• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

• Proactively monitored customer trouble tickets.

• Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.

• Managed access control for over hundred’s of employees

• Installed, configured, debugged software/ Hardware (ASA/Network Switch/Patch Pannels)

• Establish/manage remote access for users through RDP connections

• Installed and Maintained VPN Software   

• Translate technical issues into understandable business language for end users

• Program & troubleshoot electronic pollbooks

• Perform quality assurance on ballot printers

• Provide EViD field support to polling place locations during setup and operations

• Administers and manages the programming of USB drives and PEB's by precincts to ensure proper ballot contents are disseminated to the voters.

• Assigning appropriate precincts, districts to each USB drives that are assigned to the DS200.

• Recording of the Audio files for the ADA compliant IVotronic.

• During Election Day, responds to all administrative functions relating to technical support and troubleshooting for all voting equipment type.

• Accurately and successfully tabulating and reporting Logic and Accuracy, unofficial and official election results in a timely manner.

Working as a Network Technician and my duties often include:

• Used Microsoft Active Directory to reset passwords

• Installing IP cameras

• Configuring and repairing devices (IP cameras)

• Installing conduit

• Making, running and Installing RJ-45 cable TIA-568 A/B and ports

• Using cable certifiers/Testers, Toner Probes, Punch downs, cable rods

Working as an IT Technician and my duties often include:

• Installing software systems, Configured new systems, Maintaining or repairing equipment.

• Walked customers through step-by-step process for troubleshooting hardware issues.

• Assisted customers with anti-virus program installations and virus removals. Adding computers to the Domain

• Installed Hard disks, CD Drives, CPU, Memory, Power supply unit, Network card, Video graphics card, and Hard disk controller card on PC systems.