Starlyn Fabian
Brooklyn,NY
Summary
IT enthusiast currently pursuing a bachelor's degree in Information systems, With my 3+ years of customer service obtained experience in dealing with different people and always satisfying everyone. Brings great productivity and positivity within working environments also have the ability to work under pressure and as part of a team. Fluent in Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber And Lyft
10.2018 - Current
- Ensured that about 20 customers a day arrived safely and timely to their destination while creating customer satisfaction, completing about 3,000 successful rides.
- Earned more than 2500 5-star driver rating by providing exceptional customer service.
- Handled all financial records, including tax-deductible expenses, mileage, and earnings.
- Offered riders information about local attractions and restaurants.
- Maintained strict compliance with safety rules for passenger and driver protection.
IT Technical Support Intern
Agilant Solutions
06.2021 - 08.2021
- Assisted supervisors with troubleshooting and technical support tasks.
- Upgraded laptops/desktops, improving speed and performance.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Updated and reconfigured existing and new computers with current software and operating systems.
Information Technology Apprentice
Npower
02.2021 - 08.2021
- Hardware: Components and devices including printers, computers, laptops, and routers
- Software: Troubleshoot PC and mobile device issues including application security support
- Windows Operating Systems: Install and support Windows OS
- Networking: Familiar with TCP/IP, WIFI, and SOHO.
- Security: Identify and protect against vulnerabilities for devices and their network connections
- Mobile Devices: Configure laptops and other mobile device
Warehouse Helper
Moishas Supermarket
12.2016 - 08.2018
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Receives more than 150 items a day coming into the building by vendors, customers, or other warehouses accurately and promptly.
- Used pallet jacks to move items to and from warehouse locations.
- Lifted materials of varied weights on regular basis.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
Driver Helper
Moishas Supermarket
04.2016 - 12.2016
- Help drivers navigate to over 100 different destination every day and be on schedule, and also record delivery logs
- Deliver equipment or products to customers and clients that mostly cost over $200
- Communicate with over 100 customers to ensure they’re happy with the service they received. They also
ask for feedback to resolve a customer’s complaints or issues if necessary. This part of the role also includes collecting payments most of the time over $500.
- Documents and reports product damages to management and coordinates related paperwork.
- Operated forklift, hand truck and jacks to manage different types of loads.
Education
Bachelor of Science - Information Systems
CUNY School of Professional Studies
New York, NY12.2023
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY06.2018
Skills
- Strong safety history
- Communication
- Multitasking
- Fluent in Spanish
- Local street knowledge
- Client satisfaction
Technical Skills
Systems: Mac OS, Windows Vista/7/8/10
Software: Microsoft Office suite
Maintenance: Operating system installation, anti-malware installation and removal
Cloud: Dropbox, Google Drive
Networks and Protocols: LAN/WAN, TCP/IP, DNS, POP3, SMTP, FTP, TFTP, Ethernet, wired and wireless switches, WAP, PPP, VPN, IMAP, RDP, DHCP, SOHO router configuration
Additional Skills: Preventative maintenance, technical research, drive partitioning, driver updates, OS installation
Printer: Installation and maintenance
Mobile phones: Configuration and updates
Certification
CompTIA ITF+ certified
Google IT Support Certified
Google Data Analytics Certified
Languages
Spanish
Native or Bilingual
Timeline
IT Technical Support Intern
Agilant Solutions
06.2021 - 08.2021
Information Technology Apprentice
Npower
02.2021 - 08.2021
Rideshare Driver
Uber And Lyft
10.2018 - Current
Warehouse Helper
Moishas Supermarket
12.2016 - 08.2018
Driver Helper
Moishas Supermarket
04.2016 - 12.2016
Bachelor of Science - Information Systems
CUNY School of Professional Studies
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
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