Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Starquasia Norfort

CHARLOTTE,North Carolina

Summary

Dynamic and dedicated professional with experience at Atrium Health, excelling in patient care and infection control. Proven ability to enhance patient satisfaction through compassionate support and effective communication. Skilled in report writing and emergency response, fostering a safe and clean environment while promoting independence and wellbeing for those in need.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Unarmed Security Officer

Blackstone Security
08.2024 - 04.2025
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.

Receptionist Administrator

Servants Hearts of Mint Hill
11.2023 - 08.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

EVS Technician

Atruim Health
06.2022 - 09.2023
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.

PCA

Special Care Tech
02.2021 - 04.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

Education

Business

Boys And Girls High School
Brooklyn, NY
06-2010

Skills

  • Report writing
  • Incident reporting
  • File organization
  • Reception management
  • Vital signs monitoring
  • Continuing education
  • Nutrition monitoring
  • Medical terminology
  • Daily living assistance
  • Safety awareness
  • Nutrition monitoring
  • Medical terminology
  • Daily living assistance
  • Safety awareness
  • Patient documentation

Certification

  • CNA License
  • Medical Assistant Training - August 2025

Timeline

Unarmed Security Officer

Blackstone Security
08.2024 - 04.2025

Receptionist Administrator

Servants Hearts of Mint Hill
11.2023 - 08.2024

EVS Technician

Atruim Health
06.2022 - 09.2023

PCA

Special Care Tech
02.2021 - 04.2022

Business

Boys And Girls High School

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