Starr Hugley
Administrative Director
Cleveland,OH
Summary
Highly experienced and results focused administrative professional with 15+ years of experience across multiple industries. Demonstrated knowledge in Software License management, data management, project schedule coordination, record keeping, insurance claims, request for proposals, etc.. Strong operations orientation and acumen enabling execution of complex problems. Supporting multiple stakeholders relative to project oversight and process improvement initiatives.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Software License Admin
Case Western Reserve University
Cleveland, Wisconsin
09.2023 - 11.2024
- Administering over 60 licenses to 100% accountability among faculty, staff, and students between two departments using the Procurement software distribution platform.
- Evaluated and updated four policies and procedures while ensure compliance within contractual obligations. This enabled easier product access among faculty, staff, and students.
- Collaborated with eight stakeholders while working with over ten vendors in processing software titles, renewals, and verification. This also included request for quotation requisition processing, ensuring continuous access to software titles for faculty, staff, and students.
- Prepared over ten requests weekly for proposals to service providers on high-expense items, such as Microsoft EES and Adobe Suite Products. Ensured compliance of
contractual terms and agreements.
Business Office Admin
E.F. Boyd & Son Funeral Home
Cleveland, OH
09.2022 - 09.2023
- Processed 20 death records along with insurance claims weekly.
- Managed timely issuance of death records, burial permits, and
cremation permits. - Facilitating email correspondence with families, vendors, and
relevant parties. - Performed data entry to maintain records, optimizing
accessibility, and retrieval for essential information.
Case Worker
Cuyahoga Metropolitan Housing Authority
Cleveland, OH
01.2021 - 09.2022
- Providing support and guidance to voucher recipients
throughout the eligibility determination process. - Conducted annual recertification and interim re-examinations
for the Housing Choice Voucher Program; examining files to
ensure decisions are within compliance of county program
guidelines. - Analyzed financial information, performed background checks, demonstrating an understanding of regulations and eligibility requirements to provide accurate assessments, and calculating eligibility status to over 100 voucher recipients.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Provided crisis intervention and case management services for families and legal guardians.
Education
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH 01.2019 - 12.2022
Associate of Arts -
The University of Akron
Akron, OH 12.2014 - 12.2016
Skills
Friendly, positive attitude
Teamwork and collaboration
Microsoft office
Flexible and adaptable
Multitasking Abilities
Excellent communication
Certification
Public Management
Timeline
Software License Admin
Case Western Reserve University
09.2023 - 11.2024
Business Office Admin
E.F. Boyd & Son Funeral Home
09.2022 - 09.2023
Public Management
05-2022
Case Worker
Cuyahoga Metropolitan Housing Authority
01.2021 - 09.2022
Bachelor of Arts - Communications
Cleveland State University
01.2019 - 12.2022
Associate of Arts -
The University of Akron
12.2014 - 12.2016
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