Star Zehra Rollins
Oakland ,CA
Summary
Compassionate and dedicated mental health professional with extensive experience in supportive counseling and crisis intervention.
Skilled in implementing individualized service plans, promoting wellness and recovery goals, and fostering positive relationships with clients and community providers. Committed to evidence-based practices and creating a safe, supportive environment for participants.
Overview
13
13
years of professional experience
Work History
Head Cashier
Home Depot
Oakland, CA
05.2024 - Current
- Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Monitor/Staff Accountant
St.Vincent DePaul
04.2017 - 06.2018
- Prevented unauthorized behaviors with continuous monitoring.
- Maintained safe play environment.
- Instructed children in eating, resting and restroom habits.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Performed regular checks on equipment to ensure optimal working conditions.
- Cared for children in institutional settings.
- Communicated with children to provide comfort, encouragement and positive reinforcement.
Security Guard
1st Security Group
San Rafael, CA
02.2015 - 11.2017
- Worked with clients with dual diagnoses as well as drugs alcohol problems
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Monitored documents according to company and HIPPA policies
- Assisted with admissions and discharge process, did observation rounds, conducted bag searches, room checks, electronic head counts, phone and computer oversite and logs
Caregiver
IHSS
Oakland, CA
04.2012 - 04.2015
- Home Supportive ServicesOakland. CACare ProviderMarch 2012- PresentMonitor clients' health conditions, including vital signs and medication schedules, ensuring compliance with prescribed plans
Maintain accurate documentation of client progress, health changes, and incidents in electronic health record systems
Collaborate with healthcare professionals and family members to develop and implement individualized care plans
Assisted clients with meal preparation, housekeeping, and other daily tasks to promote independent living.
Manage medication in compliance with regulatory standards, including prompting self-medication and administering medications at
Education
High School Diploma -
Mcclymonds Senior High
Oakland, CA06-2003
Skills
- Communication: Strong verbal and written communication skills; adept at building rapport with clients and collaborating with multidisciplinary teams
- Crisis Management: Experienced in assessing and responding to crises with empathy and professionalism
- Time Management: Proficient in prioritizing tasks and managing time effectively to meet deadlines and service goals
- Cultural Competence: Awareness of and sensitivity to diverse backgrounds and experiences of clients
- Organizational Skills: Efficient in maintaining accurate participant records and managing multiple responsibilities in a fast-paced environment
- Empathy and Compassion: Deep understanding of participants' needs, fostering trust and a supportive
aumosonere - Problem-Solving: Ability to develop creative solutions tailored to individual participant needs
Timeline
Head Cashier
Home Depot
05.2024 - Current
Monitor/Staff Accountant
St.Vincent DePaul
04.2017 - 06.2018
Security Guard
1st Security Group
02.2015 - 11.2017
Caregiver
IHSS
04.2012 - 04.2015
High School Diploma -
Mcclymonds Senior High