Stasha Fitzgerald
Mooresboro,NC
Summary
Proven team player with a track record of enhancing customer satisfaction at Red Lobster through exceptional service and communication. Skilled in warehouse safety and adept at managing high-pressure situations, I have consistently maintained safe driving records at Dollar Tree Distribution Center. Demonstrates adaptability and a commitment to excellence, ensuring seamless operations and positive client relations.
Professional warehouse operations expert with extensive experience in order fulfillment and logistics. Known for strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in inventory management, safe driving practices, and efficient loading/unloading procedures. Reliable and flexible, consistently delivering high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Driver, Warehouse Orders
Dollar Tree Distribution Center
10.2020 - 10.2022
- Maintained safe driving records by strictly following rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
Host/Wait Staff Member
Red Lobster
01.2019 - 10.2020
- Implemented feedback mechanisms to continuously improve service quality.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Managed reservations to optimize seating and minimize wait times.
- Enhanced atmosphere with attentive service and personalized attention.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Cashier
JCPenney
12.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Receptionist
Mister Car Wash and Express Lube
01.2015 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05-2018
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Shipping and receiving
- Customer service
- Deadline oriented
- Payment collection
- Verbal and written communication
- Customer/Client relations
- Team player mentality
- Adaptable to change
- Exceptional communication
Timeline
Driver, Warehouse Orders
Dollar Tree Distribution Center
10.2020 - 10.2022
Host/Wait Staff Member
Red Lobster
01.2019 - 10.2020
Cashier
JCPenney
12.2017 - 01.2019
Receptionist
Mister Car Wash and Express Lube
01.2015 - 12.2017
High School Diploma -
Lake Mary High School
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