Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stasia Finn

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admission Specialist

Texas Presbyterian Hospital of Dallas
09.2023 - Current
  • Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently
  • Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures
  • Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties
  • Maintains documentation of the same
  • Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc
  • Prevents denials by ensuring timely notification of admission to insurance carriers
  • Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable
  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures
  • Maintains customer service and/or productivity guidelines set forth by applicable leadership
  • Completes other duties as assigned.

Schedule Coordinating Supervisor

Mint Dentistry
07.2021 - 09.2023
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
  • Scheduled procedures, surgeries and doctor appointments for average of 40-50 patients per daily
  • Proactively identified scheduling issues and developed quick solutions to promote an increase in efficiency and profitability
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills
  • Coordinated the upholding of the office to the highest integrity by adhering to all government regulations and company standards
  • Managed all front and back office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.

Team Lead/Warehouse Associate

Novo Distribution Center/Southwest Molding
04.2019 - 06.2021
  • Efficiently pick and pack orders needed for stores or customers
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Employed comprehensive benchmarks to establish and monitor customer service standards
  • Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining root causes of problems increasing quarterly company proficiency by 43% per software analytics
  • Corresponded with delinquent customers to collect payments and make billing arrangements
  • Confidently multitasked in a fast-paced environment while maintaining customer demands
  • Persuaded customers to sign up for the customer loyalty program to generate additional company revenue
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.

Operation Lead

Kohls Distribution Center
09.2017 - 08.2019
  • Provided technical direction through the development of outstanding technical capabilities within the department
  • Recruited, retained, and developed highly capable technical staff decreasing retention by 23% monthly
  • Defined performance expectations, identified professional development and training opportunities, and evaluated professional growth through performance reviews
  • Developed budget proposals, policies, and fiscal guidelines supporting department goals and growth
  • Completed bi-weekly payroll for 185 employees
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
  • Negotiated and executed contracts on behalf of the department
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills maintaining a 4.9+ rating for the charged department.

Call Center Customer Service Specialist

Silverleaf Resorts
05.2016 - 09.2017
  • Answered over 75+ calls per shift to meet fast-paced call center demands
  • Resolved concerns with products or services to help with retention and drive sales
  • Detailed payment options and explained price, receipt, and billing details to customers
  • Improved daily operations, vendor relationships, contractor communication, and employee remote access by streamlining processes
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Documented and detailed calls and complaints using the call center's CRM database
  • Resolved customer complaints and addressed emergency requests and needs.

Education

High School Diploma -

Desoto High School
Desoto, TX
07.2016

Skills

  • Customer Support
  • HIPAA and Confidentiality Compliance
  • Business Administration
  • Compliance Reviews
  • Office Management
  • Data Collection
  • Epic Software
  • Spreadsheet Management
  • Risk Management Strategies
  • Expense Reporting
  • Compliance Management
  • Performance Improvement
  • Office experience
  • EMR systems
  • Front desk
  • Medical receptionist
  • Patient care
  • Clerical experience
  • Time management
  • Medical scheduling
  • Communication skills

Certification

CPR Certification

Timeline

Admission Specialist

Texas Presbyterian Hospital of Dallas
09.2023 - Current

Schedule Coordinating Supervisor

Mint Dentistry
07.2021 - 09.2023

Team Lead/Warehouse Associate

Novo Distribution Center/Southwest Molding
04.2019 - 06.2021

Operation Lead

Kohls Distribution Center
09.2017 - 08.2019

Call Center Customer Service Specialist

Silverleaf Resorts
05.2016 - 09.2017

High School Diploma -

Desoto High School

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Stasia Finn