Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stecy Alexis

Manchester,CT

Summary

Accomplished Area Sales Manager with a proven track record at Titan Hotel Group, enhancing customer retention and team performance. Skilled in relationship building and territory management, I led teams to exceed sales targets by implementing innovative strategies, achieving significant revenue growth. Expert in sales reporting and customer service, I consistently deliver results through effective leadership and strategic planning.

Overview

4
4
years of professional experience

Work History

Area Sales Manager

Titan Hotel Group
10.2023 - 05.2024
  • Established strong relationships with clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.

Sales Manager

Welcome Group
05.2023 - 09.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Front Office Supervisor

Waterford Hotel Group
01.2022 - 04.2023
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Night Auditor

Waterford Hotel Group
11.2020 - 01.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Club Lounge Attendant

Waterford Hotel Group
11.2019 - 03.2020
  • Boosted overall revenue through suggestive selling techniques; effectively upsold additional items and premium services that enhanced the guest experience.
  • Increased efficiency by streamlining processes related to stocking supplies, preparing food stations, and setting up beverage areas.
  • Contributed to positive team dynamics by actively participating in staff meetings, offering constructive feedback on opportunities for improvement, and supporting colleagues in their daily tasks.

Education

Bachelor of Business Administration - Business Administration

Colorado Technical University
Colorado Springs, CO
06.2027

High School Diploma -

Manchester High School
Manchester, CT
06.2019

Skills

  • Relationship Building
  • Sales team supervision
  • Territory Management
  • Leads Prospecting
  • Customer Service
  • Time Management
  • Sales Reporting
  • Contract Negotiations

Languages

French
Native or Bilingual

Timeline

Area Sales Manager

Titan Hotel Group
10.2023 - 05.2024

Sales Manager

Welcome Group
05.2023 - 09.2023

Front Office Supervisor

Waterford Hotel Group
01.2022 - 04.2023

Night Auditor

Waterford Hotel Group
11.2020 - 01.2022

Club Lounge Attendant

Waterford Hotel Group
11.2019 - 03.2020

Bachelor of Business Administration - Business Administration

Colorado Technical University

High School Diploma -

Manchester High School

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Stecy Alexis