Stefan Rahming
Nashville,TN
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeping Supervisor
W Nashville
Nashville, TN
07.2022 - Current
- Supervised daily cleaning operations to maintain high standards of cleanliness.
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Coordinated scheduling and assignments for housekeeping team members.
- Communicated with front desk to address guest requests and concerns promptly.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Collections Supervisor
Gateway Ascendancy Ltd
Nassau, NP
08.2018 - 04.2022
- Coordinated staff schedules to optimize coverage and efficiency across departments.
- Implemented process improvements to streamline operations and enhance productivity.
- Managed a team of 6 collectors and consistently maintained a 30% collection rate on past due accounts.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervised daily operations to ensure smooth workflow and adherence to company standards.
- Created a new database system to improve data accuracy and streamline the collection process.
Inspection Officer
Gateway Ascendancy Ltd
Nassau, NP
05.2016 - 08.2018
- Inspect vacant properties throughout the Bahamas & Caribbean.
- Arrange & prepare schedules for Property Managers to inspect/Maintain Properties in The Bahamas.
- Oversaw property maintenance and ensured timely completion of repairs and services.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
Security Officer Supervisor
Atlantis hotel
Nassau, NP
12.2015 - 03.2016
- Supervised security staff to ensure safety and compliance at the hotel.
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated incident response plans for emergencies and guest safety concerns.
- Developed schedules to optimize staff coverage during peak hours and events.
- Assisted in investigations of incidents to provide accurate reports and recommendations.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Ensured proper implementation of all access control systems including CCTV monitoring equipment.
- Supervised the development of security plans, strategies, and practices for assigned areas.
Delivery Driver
Mortimer’s construction
Nassau, New York
05.2014 - 10.2014
- Delivered construction materials to job sites on time and safely.
- Inspected vehicles for safety and maintenance before each delivery.
- Loaded and unloaded materials efficiently from delivery trucks.
- Followed all traffic laws and safety regulations during transport.
- Maintained accurate logs of deliveries and vehicle inspections.
- Assisted in training new drivers on delivery procedures and safety protocols.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
MBA - Business Administration And Management
Bahamas Technical & Vocational Institute
Nassau, Bah 09.2013 - 06.2016
Skills
- Effective cross functional communicator
- High Achiever
- Operational efficiency analysis
- Skilled Collaborator
- Rapid & adaptive
- Solutions oriented professional
- Business intelligent
- Social media
Timeline
Housekeeping Supervisor
W Nashville
07.2022 - Current
Collections Supervisor
Gateway Ascendancy Ltd
08.2018 - 04.2022
Inspection Officer
Gateway Ascendancy Ltd
05.2016 - 08.2018
Security Officer Supervisor
Atlantis hotel
12.2015 - 03.2016
Delivery Driver
Mortimer’s construction
05.2014 - 10.2014
MBA - Business Administration And Management
Bahamas Technical & Vocational Institute
09.2013 - 06.2016