Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Volunteering Work
Timeline
Generic
Stefan Stevovic

Stefan Stevovic

Novi Sad, Serbia

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Novotel Hotel Munich City Accor Group
12.2023 - 08.2024
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Senior Front Office Agent

Hyperion Hotel Munich H Hotels Group
08.2022 - 11.2023
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
  • Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
  • Maintained a high level of guest service, resulting in positive online reviews and repeat business.

Invoice Processor

HRS Group
06.2022 - 08.2022
  • Prepared and mailed invoices to particular bussines (Hotels), processed payments, and documented account updates.
  • Managed high call volumes within Hotel industry and handled E-mail correspondence with multiple Hotel compounds while maintaining professional composure.
  • Issued Virtual Credit Cards by using specialized software
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.


Researcher

Synergia - Geneology Agency
01.2022 - 06.2022
  • Gathered and organized information for Genealogical research purposes.
  • Investigate birth and death records, immigration records, wills, and other relevant documents to piece together family trees.
  • Conducted thoroughly a research within state, regional and Municipal archives to identify gaps in knowledge of an particular client to create comprehensive family trees and narratives.
  • Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.

Assistant Editor

MDPI - Open Access Journals
07.2021 - 12.2021
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
  • E-mail correspondence with authors and relevant experts in a specific scientific field (university professors, book authors, scientists, etc.)
  • Worked remotely with diverse team of writers, providing daily support via Zoom, Slack and email.
  • Coordinated workflows and delegated tasks within fast-paced publishing environment

Real Estate Sales Agent

NS-Group Nekretnine Doo Novi Sad
06.2020 - 11.2020
  • Communicated with clients to understand property needs and preferences.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Coordinated appointments to show marketed properties and organized showings of properties for interested parties while providing informative tours highlighting essential features.
  • Expanded client base by consistently following up on potential leads and maintaining a positive professional image.

American Corner - Cultural Center

Cultural Center of Novi Sad
07.2019 - 12.2019
  • Organized cultural events (Exhibitions, lectures, workshops etc.) to promote awareness of different traditions and customs.
  • Managed American Corner's Library
  • Efficiently corresponded with the US Embassy and third parties (e-mails, telephone calls)
  • Created promotions for social media and newsletters to highlight facility offerings and special events.
  • Provided language support services for non-English speakers, facilitating effective communication across various settings.


Education

Master of Arts - History

Novi Sad
06.2019

Master of Arts - Political Science

University of Bamberg
Bamberg, Germany
08.2018

Bachelor of Arts - History

University of Novi Sad, Faculty of Philosophy
Novi Sad, Serbia
10.2017

Bachelor of Arts - Civilizations And Forms of Knowledge

University of Pisa
Pisa, Italy
07.2017

Skills

  • Communication skills
  • Analytical skills
  • Extensive General Knowledge
  • Foreign language skills
  • Public speaking
  • Presenting techniques
  • Polite client care
  • Fast learner

Languages

Serbian
Native language
English
Advanced
C1
Russian
Upper intermediate
B2
Italian
Upper intermediate
B2
German
Upper intermediate
B2
Spanish
Elementary
A2

Accomplishments

Academic Achievement Award: Winner of the DARIAH EUs blog post competition about Open Science/Open Access with the title: How to make the most of your research in Humanities and attended workshop in Berlin, Humboldt University (21.01.2019.) www.fosteropenscience.eu/node/259 6

Certification


  • Academic writing course
  • Public speaking course and course of nonverbal communication - Boris Teodosijević (Teodosijevic.com )
  • Course of Media Literacy IREX Serbia
  • Driving License B

Volunteering Work

American Corner 2014-2019

Novosadski Volonterski Servis (2017-2019)
Wikimedia Serbia (2019)
Kerdos.rs - Editor
(Geopolitical topics) (2019)


Timeline

Front Office Supervisor

Novotel Hotel Munich City Accor Group
12.2023 - 08.2024

Senior Front Office Agent

Hyperion Hotel Munich H Hotels Group
08.2022 - 11.2023

Invoice Processor

HRS Group
06.2022 - 08.2022

Researcher

Synergia - Geneology Agency
01.2022 - 06.2022

Assistant Editor

MDPI - Open Access Journals
07.2021 - 12.2021

Real Estate Sales Agent

NS-Group Nekretnine Doo Novi Sad
06.2020 - 11.2020

American Corner - Cultural Center

Cultural Center of Novi Sad
07.2019 - 12.2019

Master of Arts - History

Master of Arts - Political Science

University of Bamberg

Bachelor of Arts - History

University of Novi Sad, Faculty of Philosophy

Bachelor of Arts - Civilizations And Forms of Knowledge

University of Pisa

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Stefan Stevovic