Stefan Walp
Louisville,KY
Summary
Driven candidate with the ambition to learn and develop oneself in a team context. Dedicated to executing at high levels utilizing strong interpersonal, problem-solving, and organizational skills.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Chick-fil-A Springhurst
04.2023 - Current
- Manage day-to-day FOH operations to drive quality and efficiency, and to exceed guests' expectations of service.
- Train and develop new and current team leaders to maintain excellent service across our team.
- Analyze sales trends and operational costs to maintain consistent profits.
- Review guest feedback and implement strategies to maintain a position in the top 20% for performance in Chick-fil-A.
Scheduling Manager
Chick-fil-A Springhurst
02.2022 - 04.2023
- Completed weekly schedules for all 110 to 120 team members according to current staffing strategies as well as availabilities and time off requests.
- Utilized past sales records and current sales trends to create staffing strategies that impact day-to-day operations.
- Cultivated strong working relationships with team members through effective scheduling and communication skills.
Manager
Chick-fil-A Mall St Matthews
02.2021 - 02.2022
- Managed and developed a team of 10 to 12 team members to serve guests safely and with excellence
- Monitored and analyzed business performance to identify areas of opportunity and executed necessary adjustments.
- Developed and maintained relationships with guests and partners through genuine hospitality.
Restaurant Team Member
Chick-fil-A St Matthews
11.2019 - 02.2021
- Cultivated impactful relationships with fellow team members and guests through excellent service.
- Executed fundamentals in accordance with Chick-fil-A's legacy genuine hospitality.
Education
Bachelor of Science - Politics, Philosophy, And Economics
Boyce College
Louisville, KY05.2021
Skills
- Versatile
- Strong Interpersonal skills
- Coaching and developing
- Process improvement
- Detail oriented
- Strategic Planning
Timeline
Front of House Manager
Chick-fil-A Springhurst
04.2023 - Current
Scheduling Manager
Chick-fil-A Springhurst
02.2022 - 04.2023
Manager
Chick-fil-A Mall St Matthews
02.2021 - 02.2022
Restaurant Team Member
Chick-fil-A St Matthews
11.2019 - 02.2021
Bachelor of Science - Politics, Philosophy, And Economics
Boyce College
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