Stefana Pieper
Pottstown,PA
Summary
Extensive experience in customer service; establishing long-term relationships with clients. Thrives in high-pressure situations, utilizes interpersonal skills, and has excellent time problem-solving skills. Results-oriented sales and marketing associate, who engages with clients to help establish rapport; while having a track record of building client relationships and successful closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable; successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Sales and Marketing Associate
Bozzuto Management Company
06.2019 - Current
- Boosted lead-to-lease by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Collaborated with cross-functional teams to develop product positioning and messaging that resonated with target audiences.
- Coordinated quarterly strategy meetings focused on analyzing performance metrics, identifying areas for improvement, setting goals, allocating resources accordingly.
- Coordinated with marketing team on creating collateral materials that effectively communicated product benefits, generating increased interest from prospects.
- Analyzed sales data to uncover insights that informed future strategies for targeting specific demographics or regions effectively.
- Assisted in designing email marketing campaigns with personalized content based on consumer behavior analysis leading to higher open rates.
- Created and executed leases via Blue Moon
- Yardi Voyager and CRM proficient (in communication with up to 100 prospects per day)
- Created Realync videos of model apartment homes, vacant apartment homes, and events to be sent to prospects via HyBlast emails.
Small Business Co-Owner
Fairy Clean LLC.
01.2005 - 06.2019
- Collaborated with owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Increased brand visibility within the surrounding counties by reaching out to residential and commercial business via phone and in-person appointments.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, tax preparation, and creating and uploading invoices.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained the cleanliness of residential and commercial properties.
Education
Associate of Science - Mechanical Engineering
Pennsylvania Institute of Technology
Media, PA05.2017
High School Diploma -
Cardinal O'Hara
Springfield, PA06.2009
Skills
- Negotiation Techniques
- CRM Management
- Brand Awareness
- Marketing Analytics
- Competitor Analysis
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Task Prioritization
- Analytical Thinking
- Account Servicing
Languages
Serbian
Native or Bilingual
Timeline
Sales and Marketing Associate
Bozzuto Management Company
06.2019 - Current
Small Business Co-Owner
Fairy Clean LLC.
01.2005 - 06.2019
Associate of Science - Mechanical Engineering
Pennsylvania Institute of Technology
High School Diploma -
Cardinal O'Hara
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