Rahsun Mccray
Sleepy Hollow
Summary
Attentive and professional associate with an extensive background in residential and property management industries with a penchant for a fast paced working environment. Very positive, attentive, and outgoing. Excellent listener with an organized approach and reliable personality. Process all requests, responding promptly and with discretion to meet diverse needs.
Overview
2026
2026
years of professional experience
Work History
Sales & Marketing Associate
Bozzuto Management Company
2025 - Current
- Developed and implemented targeted marketing campaigns to increase brand awareness and customer engagement.
- Analyzed market trends to identify opportunities for growth and refine sales strategies.
- Collaborated with cross-functional teams to enhance customer experience and streamline service delivery.
- Managed social media accounts, creating content that increased audience interaction and support inquiries.
- Assisted in designing email marketing campaigns with personalized content based on consumer behavior analysis leading to higher open rates.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
Resident Experience Associate
Northlight
08.2022 - Current
- ASSISTED IN THE DAILY OPERATIONS OF THE COMMUNITY, PROVIDING SUPPORT TO RESIDENTS AND THEIR FAMILIES TO ENSURE A HIGH LEVEL OF SATISFACTION.
- Respond promptly to resident requests, concerns, and feedback, resolving issues and ensuring positive experiences.
- Organize and coordinate community events, activities, and programs that promote social interaction and wellness.
- Serve as a liaison between residents, staff, and management, advocating for the needs and preferences of residents.
- Maintain accurate resident files, tracking preferences and service needs.
- Collaborate with various departments, including housekeeping and maintenance, to address resident needs and maintain a clean, safe, and welcoming environment.
- Assist in new resident onboarding, guiding them through the move-in process and introducing them to the community.
- Successfully contributed to a lease up by conducting tours, closing leads, completing leasing process for an award winning community
- Helped built brand loyalty by ensuring the resident experience is stellar
- Generated awareness, excitement, and interest via social media
Lead Concierge
The Carraway
01.2021 - 08.2022
- Greeted residents and guests cordially when entering property.
- Received and routed incoming and outgoing deliveries on behalf of guests.
- Maintained luxury environment by exceeded guest expectations for quality and service.
- Conveyed concerns from residents to property management and aided in developing resolutions.
- Maintained safe environment by monitoring security systems and cameras and inspecting property for damages, incidents, and misconduct.
- Responded graciously to residents' requests, displaying an attentive, courteous demeanor.
- Trained all current and incoming concierges
- Acted as liaison between property management and residents
- Answered phones/emails in coordination with leasing office/property management
- Responsible for handling/storing dry cleaning for residents/staff members
Education
High School Diploma -
Beach Channel High School
Liberal Arts
LaGuardia Community College
Skills
- Detailed oriented
- Proficient with social media
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most front facing positions
- Fun and energetic
- Negotiation techniques
- Brand awareness
- Teamwork and collaboration
Timeline
Resident Experience Associate
Northlight
08.2022 - Current
Lead Concierge
The Carraway
01.2021 - 08.2022
Liberal Arts
LaGuardia Community College
Sales & Marketing Associate
Bozzuto Management Company
2025 - Current
High School Diploma -
Beach Channel High School
Activities and Interests
Theater, sports, art, travel
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