Jacquelyn Lees
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a challenging and professional position which would utilize my prior experience, my exceptional knowledge from training and abilities.
Overview
6
6
years of professional experience
Work History
Sales Associate
Shoreline Flooring Supplies
02.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Plan, assign and direct the work of staff; train and supervise staff.
- Organize and maintain office filing system and store visual appeal; order office supply and merchandise when needed.
- Receive, sort and distribute merchandise
- Generated new sales leads to achieve and exceed monthly sales goals.
Assistant Sales Manager
Polestar Palm Beach
10.2021 - 01.2023
- Organize and maintained the finance filing system.
- Prepare and distribute correspondence on behalf of Sales Manager; handle all sensitive/confidential information in a secure and organized filling system.
- Managed and organized sales events monthly.
- Sustain and update a daily calendar of meetings and events while meeting/exceeding sales goals and conducting sales training to improve customer satisfaction.
- Prepare Word, Excel, PowerPoint presentations, agendas, sales reports,
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Insurance Express
08.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times; conducted outbound calls to mortgagee companies to obtain confidential information to update customer information.
- Receive, sort and distribute mail.
- Attended customer satisfaction meetings; take notes during meetings to improve communication skills to build strong customer relationships.
- Processed transactions ( cash, credit cards, checks, etc.) and emailed invoices to corresponding clients; handle confidential information through our secure systems.
- Distribute sensitive documents through a secure E-sign system for approval to maintain active policies.
Receptionist
True Nails Salon
05.2018 - 12.2020
- Restocked technician and office supplies; submitted purchase orders to maintain stock.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance; maintaining an organized and professional environment.
- Corresponded with clients through email and/or telephone; scheduled, confirmed, rescheduled appointments and updated daily calendars.
Education
Lake Worth High School
Lake Worth, FL05.2019
Skills
- Sales Development
- Cash Handling Accuracy
- Goal-Oriented
- Verbal/Written Communication
- Multi-Tasking Strength
- Strategic Planning
- POS System Operation
- Adapt to Diverse Groups
- Conflict Resolution
- Problem-Solving Skills
- Time Management
- Professional Demeanor
- Business Development
- Client Account Management
- Payment Processing
- Collaborative as a member of a team and able to work independently
- Ability to multi-task priorities to meet goals efficiently
- Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Detailed Oriented
- Flexibility/Adaptability
Additional Information
Passionate about volunteering to help, support, and serve my community. I have obtained over 300 community service hours.
Timeline
Sales Associate
Shoreline Flooring Supplies
02.2023 - Current
Assistant Sales Manager
Polestar Palm Beach
10.2021 - 01.2023
Customer Service Representative
Insurance Express
08.2020 - 10.2021
Receptionist
True Nails Salon
05.2018 - 12.2020
Lake Worth High School