Stefanhy Gonzalez
Charlotte,NC
Summary
Dynamic professional with extensive experience at Amazon, excelling in packaging and labeling while enhancing workflow efficiency. Recognized for clear communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
Charlotte, NC
02.2024 - Current
- Scan and pack new items .
- Collaborated with team members to optimize workflow and enhance productivity in shipping processes.
- Implemented safety protocols, reducing workplace accidents and promoting a safe working environment.
Customer Service Representative
Shark Tank
Charlotte, NC
07.2022 - 07.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Provided product knowledge and support to customers, enhancing overall service satisfaction.
- Collaborated with team members to streamline processes and improve response times.
- Assisted in training new staff on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dispatcher
Snc Trucking Llc
Charlotte, NC
07.2022 - 07.2024
- Monitored incoming calls and dispatched service requests to appropriate technicians.
- Assisted in tracking service vehicle locations using GPS and mapping software.
- Coordinated communication between clients and field staff to ensure timely service delivery.
- Maintained accurate logs of calls, requests, and technician assignments for record-keeping.
Store Manager
King Kong Sweepstakes
Charlotte, NC
07.2017 - 07.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
Cashier Team Lead
Community Thrift Store
Charlotte, NC
05.2016 - 10.2017
- Supervised cashier team, ensuring efficient operations and exceptional customer service.
- Trained new cashiers on point-of-sale systems and store policies to enhance performance.
- Managed daily cash reconciliation, ensuring accuracy in financial transactions.
- Developed scheduling strategies to optimize team coverage during peak hours.
Cashier
Burlington Coat Factory Distribution Center
Concord, NC
05.2015 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Education
West Charlotte
Charlotte, NC2015
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Attention to detail
- Problem-solving
- Receiving and processing shipments
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
02.2024 - Current
Customer Service Representative
Shark Tank
07.2022 - 07.2024
Dispatcher
Snc Trucking Llc
07.2022 - 07.2024
Store Manager
King Kong Sweepstakes
07.2017 - 07.2024
Cashier Team Lead
Community Thrift Store
05.2016 - 10.2017
Cashier
Burlington Coat Factory Distribution Center
05.2015 - 10.2017
West Charlotte