Stefani Besteman
West Olive,MI
Summary
Dynamic professional with a proven track record in food service, excelling in customer service and inventory management. Known for exceptional attention to detail and effective communication, I thrive in fast-paced environments and lead teams to success. Passionate about delivering results and enhancing customer experiences through innovative solutions.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Food Service Worker
Holland Christian Schools
Holland, MI
08.2024 - Current
- Prepared nutritious school meals for Holland Christian Schools cafeteria service, supporting student health and well-being.
- Served meals to students and staff in Holland Christian Schools dining areas, ensuring a positive dining experience.
- Followed food safety and sanitation standards during meal preparation.
- Sanitized food prep surfaces, equipment, and serving stations.
- Stocked ingredients, supplies, and cafeteria service items.
- Washed dishes, trays, and kitchen utensils after meal periods.
- Operated cash register accurately during meal service, facilitating efficient transactions and customer satisfaction.
- Communicated courteously with students, staff, and kitchen team.
Stay at Home Mom
Besteman Household
10.2023 - 08.2024
- Coordinated household schedules, appointments, and family calendars to ensure smooth daily operations.
- Planned and scheduled family meals to meet dietary needs., groceries, and pantry supplies for Besteman Household.
- Organized and categorized laundry to streamline cleaning and maintain home routines.
- Oversaw children's daily routines, school requirements, and after-school activities to support their development and engagement.
Owner/Operator
Rita's Italian Ice of Holland
Holland, MI
08.2019 - 10.2023
- Directed daily operations for Rita's Italian Ice of Holland franchise.
- Coordinated staff scheduling, training, and shift coverage to maintain operational efficiency.
- Prepared Italian ice, gelati, custard, and frozen treats.
- Oversaw inventory management, including ordering and product restocking, to ensure consistent supply.
- Verified accuracy of cash drawer and POS transactions, completing end-of-day balancing for financial integrity.
- Enforced food safety, sanitation, and store cleanliness standards.
- Resolved customer concerns with prompt, friendly service.
- Supervised store opening procedures each morning, closing, and store readiness procedures.
Stay at Home Mom
Besteman Household
Holland, MI
01.2019 - 08.2019
- Managed Besteman Household schedules, appointments, and family calendars.
- Coordinated meals, grocery lists, and pantry organization for Besteman Household
- Organized laundry, clothing care, and seasonal wardrobe storage for Besteman Household
- Maintained home cleaning routines and daily tidiness across Besteman Household
International Logistics Coordinator
Environmental Packaging Technologies
Allendale, MI
07.2013 - 01.2019
- Managed worldwide inventory movements and supported global stock transfers.
- Provided assistance to customers regarding inquiries with direct inventory deliveries.
- Billed international customers and processed direct sales transactions.
- Managed trucking matrix, requested weekly FSC updates, scheduled pickups, deliveries, and warehouse transfers with supply chain teams, tracked freight status through ERP and shipment management systems, and communicated with carriers, brokers, and vendors to resolve shipment delays.
Part Time Sales Associate
All Seasons Casual Home and Patio
05.2013 - 07.2013
- Assist customers with orders. Prove design consultation. Also responsible for answering the phone as well as assist with deliveries.
Administrative Assistant
Professional Tax Services
01.2013 - 05.2013
- Managed office with three employees. Daily tasks included answering the phone, greeted clients, maintained waiting area, scheduled appointments and responded to emails. Preparing employee W-2's, 1098-T's, and 1099's for the clientele.
Harlaxton College
Grantham, England
08.2012 - 12.2012
- Studied Abroad
Manager
Just Baked
04.2012 - 08.2012
- Open and close the store, while providing excellent customer service. Inventory the cupcakes, and create pack sheet for the following day. Assist customers with special orders. Count down register at the end of the night. Also assisted with payroll for employees through ADP, as well as took part in hiring.
Part Time Impact
Abercrombie & Fitch
08.2006 - 08.2012
- Assisted customers on sales floor by managing fitting room access and processing transactions.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Intern
Blue Devil Motor Sports
01.2012 - 05.2012
- Assist in the business aspect of the organization by figuring out ROI and SWOT analysis, as well as planning events such as the unveiling of the car. Creating presentations for competition at Michigan International Speedway.
President
Chi Omega Rho Sorority
01.2010 - 01.2011
- Duties of the President of Chi Omega Rho Sorority include being generally responsible for the Sorority, addressing issues, also acting as mediator in instances where sisters were having problems. In charge of running general business meetings as well as delegating positions to the cabinet.
Intern
Summer Connections
08.2008 - 09.2008
- Assisted freshman students in a KCP funded program that takes place before the academic semester begins and focus's on teaching the students how to adjust to college life.
Education
Bachelor of Business Administration -
Lawrence Technological University
Southfield, MI12-2012
Skills
- Excellent customer service skills; since beginning working at Abercrombie in the summer of 2006 I have dealt with many customers and their concerns Interpersonal skills; I enjoy working with the people that I do and do my very best to get to know new employees and make them feel welcome Very detail oriented, with impeccable organization skills Hardworking, known at Abercrombie for my excellent work ethic and willingness to take on any task Proficient in Microsoft Office and all Apple programs Also mildly proficient in Drake, W-2 mate and Quickbooks
- Inventory management
- International logistics
- Customer orders
- Payroll processing
- Customer service
- Event planning
- Office administration
- Appointment scheduling
- Sales support
- Vendor coordination
- Attention to detail
- Effective communication
- Team leadership
- Problem solving
- Conflict resolution
- Microsoft Word
- Analytical and critical thinking
Certification
- Writ of Achievement for Successfully Completing a Semester Abroad
Timeline
Food Service Worker
Holland Christian Schools
08.2024 - Current
Stay at Home Mom
Besteman Household
10.2023 - 08.2024
Owner/Operator
Rita's Italian Ice of Holland
08.2019 - 10.2023
Stay at Home Mom
Besteman Household
01.2019 - 08.2019
International Logistics Coordinator
Environmental Packaging Technologies
07.2013 - 01.2019
Part Time Sales Associate
All Seasons Casual Home and Patio
05.2013 - 07.2013
Administrative Assistant
Professional Tax Services
01.2013 - 05.2013
Harlaxton College
08.2012 - 12.2012
Manager
Just Baked
04.2012 - 08.2012
Intern
Blue Devil Motor Sports
01.2012 - 05.2012
President
Chi Omega Rho Sorority
01.2010 - 01.2011
Intern
Summer Connections
08.2008 - 09.2008
Part Time Impact
Abercrombie & Fitch
08.2006 - 08.2012
Bachelor of Business Administration -
Lawrence Technological University