Stefani Cabrera
Las Vegas,NV
Summary
Customer Service professional with experience, transitioning from the construction and skilled services to the healthcare sector.
Proficient in managing high-stress situations and delivering exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Dispatcher
Sunrise Mechanical LLC
01.2023 - Current
- Resolved inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and processes.
- Managed high-volume calls and high-stress situations effectively, while maintaining professionalism and customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dispatcher & Customer Service Representative
Preferred Electric LLC
03.2021 - 12.2022
- Coordinated daily schedules for service and maintenance teams to optimize efficiency.
- Monitored real-time dispatch operations.
- Communicated effectively with field technicians to resolve customer issues promptly.
- Managed high-volume calls while maintaining accuracy in service requests and data entry.
- Provided exceptional customer service to commercial clientele, while remaining empathetic and patient during emergencies.
Customer Service Representative & Dispatcher
Silver State Refrigeration & HVAC
06.2020 - 02.2021
- Assisted in training new staff on company policies and customer service protocols.
- Managed escalated complaints by providing timely solutions and follow-up support.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Processed payments securely through CFM and portals, minimizing discrepancies and potential losses.
Customer Service Representative & Data Entry
Anytime Plumbing, Heating & Cooling
11.2019 - 06.2020
- Documented customer interactions and feedback in CRM system for ongoing process improvement.
- Cross trained to support dispatch and accounts receivable with processing invoices in CRM and client portal.
Dispatcher & Customer Service Representative
Western Door & Gate
03.2019 - 11.2019
- Coordinated daily dispatch operations to ensure timely delivery of products.
- Monitored and managed real-time communication with drivers, optimizing route efficiency.
Dispatcher & Customer Service Representative
Air Supply Inc.
03.2016 - 02.2019
- Trained new dispatch staff on protocols, enhancing team performance and consistency.
- Streamlined dispatch processes, reducing response times and improving customer satisfaction.
Education
CMAA - Medical Administration Assistant
Nevada State Univerity
Henderson, NV08-2026
High School Diploma -
Eldorado High School
Las Vegas, NV05-1990
Skills
- Appointment scheduling
- Patient care and confidentiality
- Medical terminology
- HIPAA compliance
- Multi-line phone operations and email etiquette
- Payment collection and processing
- Microsoft Office Suite
- Active listening
- Data entry
Certification
- Cosmetology License - 1995-Current
Timeline
Customer Service Representative & Dispatcher
Sunrise Mechanical LLC
01.2023 - Current
Dispatcher & Customer Service Representative
Preferred Electric LLC
03.2021 - 12.2022
Customer Service Representative & Dispatcher
Silver State Refrigeration & HVAC
06.2020 - 02.2021
Customer Service Representative & Data Entry
Anytime Plumbing, Heating & Cooling
11.2019 - 06.2020
Dispatcher & Customer Service Representative
Western Door & Gate
03.2019 - 11.2019
Dispatcher & Customer Service Representative
Air Supply Inc.
03.2016 - 02.2019
CMAA - Medical Administration Assistant
Nevada State Univerity
High School Diploma -
Eldorado High School