Stefani Garcia
Houston,Texas
Summary
Reliable Marketing Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
7
7
years of professional experience
Work History
Influencer Marketing Assistant
Alphalete Athletics
13927 S Gessner Rd, Missouri City
04.2023 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Ensure all affiliate's initiatives are aligned with Alphalete strategic priorities
- Maintain athlete communication and support to ensure the best possible experience as an Alphalete athlete
- Monitor Athlete performance by scouting Athlete social engagement, reporting, and discussing athlete performance for the previous month/ assist in monitoring athlete incentives reached every month (net sales and order count).
- Each launch I would communicate with the CMO on the latest Athlete relations opportunities/ clearly summarizes key viewpoints for a wide range of stakeholders.
- Coordinate with CMO on program execution meetings and shared best practices for athletes hitting their deliverables.
- Plan department wide events and parties.
- Maintain warehouse and SKU knowledge/ assist in receiving athlete sets/ transport to warehouse.
Customer Service representative
Alphalete Athletics
Houston, Texas
09.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 100 plus emails in an 8 hour shift.
- Typing ability up to 80+ words per minute.
- Knowledge of three different types of software Zendesk, Shopify and Deposco.
- Intermediate knowledge of Numbers and spreadsheets.
Returns Department
Alphalete Distribution
Houston, Texas
11.2021 - 09.2022
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Proper knowledge of the software Shopify and Returnly.
- Developed training materials for new hires, contributing to higher retention rates among Returns team members.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
- Coordinated with warehouse staff to ensure proper handling and storage of returned items.
Sport Clips Hairstylist
Sport Clips Franchise
Lubbock and Houston, Texas
08.2017 - 10.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
High School Diploma -
Lubbock Cooper High School
Lubbock, Texas05.2018
Cosmetology Education -
Lubbock Cooper Cosmetology
Lubbock, Texas05.2018
Skills
- Outstanding communications, public relations, influencer marketing and social media experience
- Multitasking and prioritization
- Issue and complaint resolution
- Adaptive team player
- Coordinating cross-functional projects
- Attention to detail and creative thinker
- Conflict mediation
Timeline
Influencer Marketing Assistant
Alphalete Athletics
04.2023 - 06.2024
Customer Service representative
Alphalete Athletics
09.2022 - 04.2023
Returns Department
Alphalete Distribution
11.2021 - 09.2022
Sport Clips Hairstylist
Sport Clips Franchise
08.2017 - 10.2021
High School Diploma -
Lubbock Cooper High School
Cosmetology Education -
Lubbock Cooper Cosmetology