Stefani Humm
Hodgenville,KY
Summary
Achieved high levels of customer satisfaction through 14 years of dedicated service. Built rapport with clients, resulting in a positive atmosphere. Maintained a strong attendance record, contributing to team reliability.
Overview
4
4
years of professional experience
Work History
Flex Merchandiser
Driveline Retail Merchandising
Hodgenville
06.2025 - Current
- Updated pricing and signage to effectively educate customers and improve product visibility by 90%.
- Conducted thorough inspections of merchandise to ensure quality standards and strategically arranged displays for enhanced visibility.
- Ensured accurate placement of products at designated locations in appropriate quantities.
- Maintained accurate inventory levels to support product availability and enhance customer experience on sales floor.
- Oversaw merchandising strategies across three distinct retail locations.
Customer Service Agent
Consumer Cellular
Work From Home
04.2024 - 11.2024
- Directed operations of the self service portal to streamline caller enrollment recertification and facilitate case modifications within the kynect system.
- Supervised worker portal operations to ensure providers receive critical information for optimal patient care.
- Directed help desk portal management to streamline caller interactions with kynect accounts.
- Oversaw management of over 50 daily calls to maintain effective communication.
- Maintained customer confidentiality to uphold trust and compliance with privacy regulations.
Customer service representative
Conduent
Work From Home
08.2022 - 01.2024
- Directed operations of the self service portal to streamline caller enrollment recertification and facilitate case modifications within the kynect system.
- Supervised worker portal operations to ensure providers receive critical information for optimal patient care.
- Directed help desk portal management to streamline caller interactions with kynect accounts.
- Oversaw management of over 50 daily calls to maintain effective communication.
- Protected sensitive client and patient information to uphold trust and compliance standards.
Education
High School Diploma -
North Hardin High School
Radcliff05-2011
Skills
- Customer service
- Product merchandising
- Sales floor organization
- Pricing and signage update
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Inventory management
- Inventory control
- Customer communication
- Organizational skills
- Customer engagement
- Multi-tasking
- Reliability
- Stock monitoring
- Supervisor
Languages
English
Native or Bilingual
Interests
Photography, Sketching, Traveling, Video Gaming, DIY Projects, Puzzle Solving, Hiking, Watching Movies, Reading Fiction, Volunteering, Swimming, and Listening to Music
Timeline
Flex Merchandiser
Driveline Retail Merchandising
06.2025 - Current
Customer Service Agent
Consumer Cellular
04.2024 - 11.2024
Customer service representative
Conduent
08.2022 - 01.2024
High School Diploma -
North Hardin High School