Microstation
Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations. Customer support professional with significant experience in delivering exceptional service and resolving customer issues efficiently. Known for strong focus on team collaboration and adaptability to meet dynamic customer needs. Recognized for effective communication skills and friendly demeanor that fosters customer loyalty
Updated pricing and signage to complete product displays and educate customers. Inspected merchandise for quality and arranged proper display location on floor. Verified products appeared at correct locations in proper quantities. Monitored inventory levels and kept adequate stock in product displays on sales floor.
Take inbound and outbound, do trouble shooting and system check on customer devices, upgrade customer device, add a line to their account, account management, activation, and deactivation.
Operate Self Service Portal to help callers enroll, re-enroll, or make changes to their case on the Kynect system. Operate Worker Portal to help providers get the information they need to get their patients the treatment they need. Operate Helpdesk Portal to help callers get access into their Kynect accounts.
Searched prisoner cells and belongings for contraband and weapons. Issued clothing, bedding, and other authorized items to inmates. Observed conduct of inmates and protected from dangers. Patrolled and visually inspected units, yards, buildings, and prisoner property and clothing to ensure welfare, security, and safety. Inspected all incoming and outgoing mail for contraband. Conducted booking procedures on new inmates by performing fingerprinting and medical assessments. Escorted prisoners to and from court, jail, and other jurisdictions or rehabilitation institutions. Conducted scheduled headcounts to verify the presence of prisoners. Inspected locks, window bars, doors, and security systems to support escape prevention.
Guarded restricted areas to prevent unauthorized entry. Patrolled and secured industrial and commercial premises to prevent intrusion. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations. Documented security-related situations and submitted in-depth reports to superiors. Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Microstation
Spatial
Bentley
LoadData
Windows
Linux
Microsoft Office platforms
Google Docs
Chrome
Firefox
Microsoft Edge
CRM
Jailtracker
Music
Books
Traveling
History
Mathematics