Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Certification
Work Preference
Work Availability
Quote
Software
Languages
Interests
Websites
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Stefani Humm

Stefani Humm

Hodgenville,KY

Summary

Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations. Customer support professional with significant experience in delivering exceptional service and resolving customer issues efficiently. Known for strong focus on team collaboration and adaptability to meet dynamic customer needs. Recognized for effective communication skills and friendly demeanor that fosters customer loyalty

Overview

12
12
years of professional experience

Work History

Flex Merchandiser

Driveline
06.2025 - Current

Updated pricing and signage to complete product displays and educate customers. Inspected merchandise for quality and arranged proper display location on floor. Verified products appeared at correct locations in proper quantities. Monitored inventory levels and kept adequate stock in product displays on sales floor.

Customer Support Agent

Consumer Cellular
04.2024 - 11.2024

Take inbound and outbound, do trouble shooting and system check on customer devices, upgrade customer device, add a line to their account, account management, activation, and deactivation.

Customer Service Representative

Conduent
05.2022 - 01.2024

Operate Self Service Portal to help callers enroll, re-enroll, or make changes to their case on the Kynect system. Operate Worker Portal to help providers get the information they need to get their patients the treatment they need. Operate Helpdesk Portal to help callers get access into their Kynect accounts.

Deputy Jailer

Nelson County Corrections Center
05.2021 - 05.2022

Searched prisoner cells and belongings for contraband and weapons. Issued clothing, bedding, and other authorized items to inmates. Observed conduct of inmates and protected from dangers. Patrolled and visually inspected units, yards, buildings, and prisoner property and clothing to ensure welfare, security, and safety. Inspected all incoming and outgoing mail for contraband. Conducted booking procedures on new inmates by performing fingerprinting and medical assessments. Escorted prisoners to and from court, jail, and other jurisdictions or rehabilitation institutions. Conducted scheduled headcounts to verify the presence of prisoners. Inspected locks, window bars, doors, and security systems to support escape prevention.

Security Supervisor

G4S Secure Solutions
02.2021 - 08.2021

Guarded restricted areas to prevent unauthorized entry. Patrolled and secured industrial and commercial premises to prevent intrusion. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations. Documented security-related situations and submitted in-depth reports to superiors. Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Education

High School Diploma -

North Hardin High School
Radcliff, KY
05-2011

Skills

  • Sales analysis
  • Planogram execution
  • Product presentation
  • Merchandise display
  • Complaint handling
  • CRM software
  • Data management
  • Organization and recordkeeping
  • Software troubleshooting
  • Inbound call answering
  • Skilled in conflict resolution
  • Security team leadership
  • Quality control procedures
  • Design development
  • AutoCAD use
  • AutoCAD design software
  • Microstation, Spatial, Bentley, and LoadData
  • Time management
  • MS office
  • Mobile device troubleshooting
  • Goals and performance
  • New hire training

Accomplishments

  • Achieved Supervisor promotion through effectively helping with meeting sales goals in multiple stores.
  • Supervised team of seven staff members.
  • Recruited and trained five new staff members in effective security measures and guard techniques.
  • Supervised four to eight security guards and officers.

Timeline

Flex Merchandiser

Driveline
06.2025 - Current

Customer Support Agent

Consumer Cellular
04.2024 - 11.2024

Customer Service Representative

Conduent
05.2022 - 01.2024

Deputy Jailer

Nelson County Corrections Center
05.2021 - 05.2022

Security Supervisor

G4S Secure Solutions
02.2021 - 08.2021

High School Diploma -

North Hardin High School

Certification

  • Certified Senior Mobile Sales Consultant, T-ROC (The Revenue Optimization Companies)

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceTeam Building / Company RetreatsPaid sick leavePaid time offHealthcare benefits401k matchWork from home optionCareer advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microstation

Spatial

Bentley

LoadData

Windows

Linux

Microsoft Office platforms

Google Docs

Chrome

Firefox

Microsoft Edge

CRM

Jailtracker

Languages

English
Native or Bilingual
Japanese
Elementary

Interests

Music

Books

Traveling

History

Mathematics