STEFANI SEDANO
Lynnwood,WA
Summary
Junior Technical Support Specialist with a solid background in HTML, CSS, JavaScript, and software development fundamentals. Proficient in Git, GitHub, and API integration, adept at troubleshooting, writing clean code, and automating processes for improved efficiency. Skilled in utilizing continuous integration and development tools to optimize support workflows and provide effective, top-notch resolutions. A proactive problem-solver with a diverse technical expertise dedicated to delivering dependable support and creative solutions that fulfill user requirements.
Overview
5
5
years of professional experience
Work History
Barista
Whidbey Coffee
04.2024 - Current
- Took part-time to focus on studying Software Engineering
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Accounting Controller's Assistant
Swickard Toyota
05.2022 - 04.2024
- Managed data entry, tracking, and analysis to ensure accuracy, applying attention to detail essential for diagnosing and troubleshooting technical issues.
- Coordinated interdepartmental communications, facilitating smooth interactions between teams and ensuring seamless support across multiple departments.
- Served as the primary contact for external representatives, effectively addressing issues and improving support processes.
- Streamlined communication channels and strengthened cross-functional collaboration to enhance response time and support efficiency.
Operations Manager
United Parcel Service
11.2019 - 01.2022
- Implemented CRM software to enhance customer interactions, achieving a 95% cases closed positive to UPS drivers on road
- Provided technical support for DIADs, troubleshooting and resolving operational issues
- Developed a new communication system, increasing overall productivity by 30%
- Optimized workflows and collaborated with cross-functional teams to improve service delivery
- Trained staff on technical troubleshooting, enhancing service efficiency and ensuring smooth operations across the team.
Education
Certificate of Completion - Software Development
Course Careers
Remote12-2024
Bachelor of Technology - Computer Software Engineering
University of Washington
Seattle, WA01.2022
Skills
- Network Troubleshooting
- Incident Management
- Software Installation
- Operating systems
- Application support
- Escalation procedures
- Hardware diagnostics
- Remote Support
- Security awareness
- Technical documents comprehension
Websites
State
WA
Awards
- Quarterly Deans List, 06/2021, University of Washington
- Husky Promise, 09/2019, University of Washington
Volunteer Experience
Latinas in Tech, 08/2023, 12/2024, Member, Seattle, WA, They provided mentorship
Timeline
Barista
Whidbey Coffee
04.2024 - Current
Accounting Controller's Assistant
Swickard Toyota
05.2022 - 04.2024
Operations Manager
United Parcel Service
11.2019 - 01.2022
Certificate of Completion - Software Development
Course Careers
Bachelor of Technology - Computer Software Engineering
University of Washington
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