Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stefani Wilson

Davenport,FL

Summary

To be able to use my passion for Disney culture and products to educate and train new Cast Members in segment-specific training programs and learning experiences

Overview

7
7
years of professional experience

Work History

PVA Associate

Disney Travel Company
05.2022 - Current
  • Vacation Planner for high volume inbound call center, providing vacation education for first time and returning guests to Walt Disney World
  • Ongoing personal product knowledge and educator to other associates for their product knowledge.

Agent

Reception 24/7
01.2022 - 04.2022
  • Receptionist for high volume inbound call center, also completing outbound appointment confirmations
  • Provided training of new agents on protocol and customer care.

Paraprofessional

Discovery Intermediate School
03.2020 - 01.2022
  • Used creative teaching ideas to break down complex concepts for students to understand and be successful in the classroom.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Brand Sales Representative

Copeland's Cheesecake Bistro
03.2017 - 09.2018
  • Planned, prepared, & executed regional banquet & catering orders, as well as assisting with front-of-house management during peak service blocks within the restaurant
  • Led new hire training sessions on product knowledge and descriptive sales tactics.

Education

AA in Music -

Bossier Parish Community College
Bossier City
05.2014

Skills

  • Knowledge of Disney World products
  • Proven above average sales
  • Strong listening, verbal, and written communication skills
  • Team problem solving
  • Fast learner
  • Education and Training focused
  • Common computer operation
  • Flexible in availability
  • Training in differentiating education styles to break down concepts for different learners

Accomplishments

  • Multi-time recipient of Star Gala
  • Above average Metrix and Sales Performer
  • Winner of Top Conversion in Associate competition

Timeline

PVA Associate

Disney Travel Company
05.2022 - Current

Agent

Reception 24/7
01.2022 - 04.2022

Paraprofessional

Discovery Intermediate School
03.2020 - 01.2022

Brand Sales Representative

Copeland's Cheesecake Bistro
03.2017 - 09.2018

AA in Music -

Bossier Parish Community College

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Stefani Wilson