ALEXANDRA LENGER

Summary

Friendly and detail-oriented Event Services professional with a strong foundation in hospitality, guest relations, and communications. A proud Disney College Program alum with hands-on experience supporting high-volume events. Known for delivering exceptional guest service, resolving complex inquiries with empathy and efficiency, and fostering memorable experiences through thoughtful coordination. Passionate about creating seamless, engaging events that reflect brand excellence and exceed expectations.

Overview

years of professional experience

Work History

Guest Experience Manager

Golden Gems

05.2022 - Current

Implemented personalized guest engagement strategies, contributing to a 40% increase in repeat customer visits over six months.
Resolved complex customer inquiries with empathy and efficiency, maintaining a high satisfaction rate.
Collaborated with marketing and merchandising teams to align in-store experiences with seasonal campaigns and brand storytelling.

Senior IT Communications Specialist

Enterprise Mobility

01.2024 - 05.2024

Led strategic internal communication campaigns reaching over 2,000 global IT employees, enhancing awareness and engagement across key initiatives.
Delivered large-scale webinars by coordinating logistics, content development, and cross-functional collaboration.

Communications Coordinator

The School District of Clayton

04.2021 - 06.2022

Produced weekly newsletters that unified communications across district schools, facilities, and community partners, strengthening engagement and information flow.
Managed district social media presence during events, capturing live content and driving real-time engagement across platforms to strengthen public relations.

Events Coordinator

Greater Redmond TMA

02.2019 - 05.2019

Oversaw end-to-end planning for the Tour de Redmond event, managing budgets, logistics, and vendor coordination to ensure seamless execution.
Secured sponsorships, and facilitated cross-departmental collaboration to maximize event visibility.

Disney College Program

Walt Disney World Parks and Resorts

08.2018 - 01.2019

Quick Service Food & Beverage Cast Member at EPCOT International Food & Wine Festival.
Provided exceptional guest service in high-volume theme park environments.
Completed Disney Professional Development and Career Lift-off workshops

Education

Bachelor of Arts - Public Relations

Iowa State University

Ames, IA

01.2017

Skills

Software Proficiency: Microsoft Office Suite (Excel, Word, Outlook), Adobe Creative Suite, Windows OS
Event & Administrative Tools: Project management platforms, team coordination systems, inventory tracking tools
Operational Systems: Food & beverage management platforms, guest service databases

Venue Expertise: In-depth knowledge of Walt Disney World event spaces across Resorts, Theme Parks, and affiliated venues
Core Competencies: Strategic problem-solving, brand representation, sales optimization, and upselling techniques

Timeline