Stefania Avona
Gurnee,IL
Summary
Reliable and hardworking professional with several years of experience in customer service, management, food service, and daily business operations. Skilled in creating employee schedules, assisting customers, handling cash transactions, training team members, maintaining organized workspaces, and managing multiple responsibilities in fast-paced environments. Known for strong communication, adaptability, attention to detail, and a commitment to providing excellent service while supporting team and business goals.
Overview
8
8
years of professional experience
Work History
Waffles & Boba
Assistant Manger
Waukegan, Illinois
01.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new staff on company policies and procedures to ensure compliance and operational consistency
- Assisted with menu creation and pricing to enhance customer offerings
- Communicated with wholesale vendors to maintain inventory levels and product availability
- Created & managed employees schedule & schedule changes
- Monitored employee hours to maintain accurate financial records.
- Maintained calm demeanor during high-volume periods to ensure smooth store operations and model positive behavior for shift team.
- Recorded daily receipts to maintain accurate financial documentation and inventory movements.
Tobacco Cashier
Moshis Tabacco
Zion, IL
01.2024 - 12.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted in training new cashiers on store policies and procedures.
- Maintained inventory levels and organized tobacco products on shelves.
- Completed opening and closing duties
- Placed wholesale product orders to maintain stock levels
Merchandise Assembler
M&C Assemblies
Kenosha, WI
03.2023 - 08.2023
- Assembled components with minimal supervision, consistently exceeding project milestones to enhance project success.
- Executed durable assemblies and subassemblies using hand and power tools, ensuring high quality and reliability.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to streamline production processes and uphold quality standards.
Waitress
Red Robin
Gurnee, IL
01.2023 - 03.2023
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction through timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service, leading to increased referrals and walk-in business.
- Bussed and reset tables promptly after guests left to maintain cleanliness and readiness for new customers. to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved guest and employee complaints, ensuring customer satisfaction and effective workforce dynamics.
Assistant Manager
Sarpinos Pizzareia
Third Lake, IL
06.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Planned schedules and delegated assignments to ensure optimal coverage and service delivery.
- Managed team customer service strategies that fostered loyalty and satisfaction among customers.
Waitress
Olive Garden
Vernon Hills, IL
11.2021 - 05.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction through timely table check-ins to identify and address food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, leading to increased referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints, ensuring high levels of customer satisfaction and a positive work environment.
- Cleared and cleaned tables after guests departed to maintain a tidy dining environment. during busy periods to assist staff and quickly turn over tables.
Shift Leader
Raising Canes
Gurnee, IL
01.2021 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Ensured team productivity and focus on tasks to effectively meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and servicesl.
- Coached crew members to enhance performance and foster a culture of efficiency.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
Housekeeper
Comfort Inn by Choice Hotels
Gurnee, IL
05.2020 - 12.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and ensuring bathroom items were replenished for optimal guest experience.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Engaged with guests to assess room requirements and provide amenities, contributing to overall guest satisfaction.
- Moved beds, sofas, and other furniture to clean baseboards and eliminate dust and dirt from hard-to-reach areas, enhancing overall cleanliness.
Line Cook
Teriyaki Madness
Gurnee, IL
05.2020 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and organized cooking supplies and workstations during opening and closing to enhance workflow efficiency.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Sanitized cutting boards and surfaces after each use to maintain food safety standards.
- Monitored food temperatures consistently to ensure proper cooking and compliance with safety standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared and organized mise en place to streamline meal preparation process.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Assistant Manager
JJ Fish
Zion, IL
05.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in creating employee schedules to ensure adequate coverage and service demands. and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed sales and gross profit reports to assess company efficiency.
- Enhanced merchandising and promotional strategies to improve customer engagement and increase sales.
- Developed strategy to increase sales and drive profits.
- Managed opening and closing procedures for the location to ensure smooth operations. and monitored shift changes to uphold successful operations strategies and maximize business success.
- Addressed customer issues directly, implementing corrective actions to maintain positive relations.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma -
Warren Township HIghschool
Gurnee, ILSkills
- Food Safety Standards
- Product and Service Knowledge
- POS Systems
- Inventory management
- Money Handling
- Schedule Management
- Meeting Production Goals
- Training and onboarding
- Staff development
- Collaborate Cross-Functionally
- Time management
- Customer satisfaction
- Interpersonal communication
Timeline
Waffles & Boba
Assistant Manger
01.2026 - Current
Tobacco Cashier
Moshis Tabacco
01.2024 - 12.2025
Merchandise Assembler
M&C Assemblies
03.2023 - 08.2023
Waitress
Red Robin
01.2023 - 03.2023
Assistant Manager
Sarpinos Pizzareia
06.2022 - 10.2022
Waitress
Olive Garden
11.2021 - 05.2022
Shift Leader
Raising Canes
01.2021 - 10.2021
Housekeeper
Comfort Inn by Choice Hotels
05.2020 - 12.2020
Line Cook
Teriyaki Madness
05.2020 - 12.2020
Assistant Manager
JJ Fish
05.2018 - 08.2020
Diploma -
Warren Township HIghschool