STEFANIA SARDO
League City,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Nassau Bay Homes Association
07.2022 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances.
- Prepared agenda for monthly board meetings, ran meetings and typed up minutes.
Freelance Translator
Studio Queens S.R.L.
08.2017 - 01.2019
- Proficiently and timely translated articles, guidebooks, and exhibition catalogs for publishing house Electa-Mondadori
- Developed and deepened relationships with clients to ensure linguistic and cultural accuracy of the text
- Maintained a detailed log of work hours for invoices identifying opportunities to create efficiency in the process.
- Replicated flow, style, and overall meaning of original texts.
Tour Operator
Eating Italy
12.2012 - 12.2014
- Delivered exceptional customer service to ensure client's needs were met
- Trained new tour guides and took every opportunity to participate in professional development
- Took an active role in planning strategies and content for the upcoming year
- Actively listened to clients to anticipate their every need and ensure complete customer satisfaction.
Preeschool Teacher
La Maisonette
06.2012 - 12.2012
- Taught Pre-kindergarten 3 at a prestigious private school
- Worked independently to plan multilingual lessons which promoted language learning in young children
- Became proficient in new technology to keep parents informed of their child's progress
- Met with parents and actively listened to ensure they felt understood and informed.
Education
Bachelor of Arts - Educational Studies in Elementary Education
Western Governors University
Salt Lake City, UT05.2024
A-levels-Cambridge International
Skills
- Native English and Italian Speaker
- High Intermediate Spanish and French
- Proficient office technologies
- Ability to create strong client relationships
- Telephone and Email Etiquette
- Business Processes and Procedures
Volunteer Experience
- DATA ENTRY VOLUNTEER, COVID-19 WALL OF MEMORIES, Became familiar with new office technology to enter data to memorialize victims of Covid-19
- PRESIDENT AND FOUNDER, MEAVE EAST LEAGUE CITY, Founder and first president of non-profit geared towards supporting and creating an inclusive community for parents.
Timeline
Assistant Property Manager
Nassau Bay Homes Association
07.2022 - Current
Freelance Translator
Studio Queens S.R.L.
08.2017 - 01.2019
Tour Operator
Eating Italy
12.2012 - 12.2014
Preeschool Teacher
La Maisonette
06.2012 - 12.2012
Bachelor of Arts - Educational Studies in Elementary Education
Western Governors University
A-levels-Cambridge International
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