Stefanie Beltran
Houston,TX
Summary
Proven to enhance team productivity at Joe Vs Smart Shop through training in scanning techniques and workflow optimization. Excelled in maintaining confidentiality, fostering strong relationships across departments, and optimizing operational workflows. Demonstrated exceptional problem-solving and effective communication, ensuring high customer satisfaction and accuracy in their transactions.
Overview
10
10
years of professional experience
Work History
Lead Scanner
Joe Vs Smart Shop
06.2016 - Current
- Gathered, sorted and scanned documents to enter into computer system.
- Archived documents to locate quickly by strictly following bookkeeping methods.
- Provided technical support for scanner equipment, troubleshooting issues as they arose.
- Gathered, reviewed and input sales reports each day using our hourly sales tracker sheet.
- Converted documents from one application to another.
- Enhanced team productivity by providing comprehensive training on scanning equipment and techniques when training new lead scanners.
- Developed strong working relationships with other departments, facilitating smooth communication.
- Following security guidelines for the cash office.
- Performing loans, pickups and settlements daily to the registers needed, as well with the lottery machine.
- Working an open and flexible schedule.
- Meeting company and OSHA standards by keeping everything organized and clean, both out on the sales floor and in the cash office.
- Completely daily tasks as well as the tasks that were given to me by management.
- Multitasking on the sales floor while being able to answer outside calls and attending my scanners/customers.
- Being able to have strong and direct communication.
- Engaging with customers and directing the traffic (so there isn't long lines at the registers).
- Being able to research and resolve till/register variances.
- Being able to stay attentive to the customers and scanners needs throughout my shift.
- Processed returns and exchanges in accordance to my company's policies, while maintaining customer satisfaction and protecting the interests of the business.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Help customers locate items and complete their purchases.
- Approached every question or concern with a calm and level headed approach with the customers.
- Maintained an organized and clean front end by removing carts, baskets and any debris.
- Handled cash with high accuracy and also checked for fraud bills while creating the daily deposit.
- Maintain knowledge of store sales and highlighted those sales to customers.
Front Window Cashier
McDonald's
12.2014 - 05.2016
- Strong communication skills to relay information between customers and staff members regarding orders or special requests.
- Effectively upsold promotional items by informing customers of current deals or limited-time offers available at the front window counter.
- Monitored front window area for potential risks or suspicious activity; reported concerns immediately to management.
- Balanced cash drawer daily, reconciling any discrepancies to maintain accurate financial records.
- Managed cash transactions accurately for smooth payment processing and minimal discrepancies.
- Supported new staff members during training process, offering guidance and sharing best practices for success in the role of Front Window Cashier.
- Maintained a clean and organized workspace, ensuring a welcoming environment for other team members.
Education
High School Diploma -
Porter High School
22625 Sandy Ln Porter Tx 7736505.2016
Skills
- Strong attention to detail
- Continuous Improvement Mindset
- Confidentiality
- Workflow Optimization
- Accuracy and Precision
- Problem-Solving
- Time Management
- Multitasking
- Effective Communication
- Relationship Building
Writting
Since I could remember, I have always enjoyed reading and writing. I didn't realize how much I enjoyed it, until I got older. Especially when it came to writing, just being able to express yourself with millions and millions of words is the beauty of it. I have also never been the best at expressing my emotions, so writing has been the perfect way for me to do so growing up and it became something I just enjoy doing to this day. A dream of mine would be to write a poetry book, but a girl can only dream right?
Timeline
Lead Scanner
Joe Vs Smart Shop
06.2016 - Current
Front Window Cashier
McDonald's
12.2014 - 05.2016
High School Diploma -
Porter High School
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