Alexia Gallardo
Spring,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Joe Vs Smart Shop. Fluent in Spanish, adept at resolving complaints and mentoring new staff, significantly improving team performance. Skilled in using POS technology, demonstrating exceptional adaptability and interpersonal abilities. Prioritizes professionalism and courtesy, ensuring high-quality customer interactions.
Overview
3
3
years of professional experience
Work History
Cashier
Joe Vs Smart Shop
06.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Wingstop
04.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sandwich Artist
SUBWAY®Restaurants
11.2021 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Momentum High School
Houston, TX05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Professionalism and courtesy
- Written and verbal communication
- Bilingual in Spanish
- Adaptability
- Interpersonal Skills
- Critical thinking
Accomplishments
- Supervised team of 5 staff members.
- Promoted to Cashier Lead after only 4 months for exceptional performance.
- Graduated high school one year early.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Joe Vs Smart Shop
06.2024 - 12.2024
Cashier
Wingstop
04.2023 - 04.2024
Sandwich Artist
SUBWAY®Restaurants
11.2021 - 03.2023
High School Diploma -
Momentum High School
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