Stefanie Cooley
Murfreesboro,TN
Summary
A reliable and experienced professional with a broad range of expertise across various facets of the animal care industry. Recognized for exceptional attention to detail, adept problem-solving abilities, and robust technical skills. In the process of relocating to Georgia, I am eager to find an opportunity that will allow me to expand and enhance my skillset within a dynamic organization.
Overview
13
13
years of professional experience
Work History
Customer Experience & Special Projects Specialist
Idexx | Greenline Pet
Franklin, TN
05.2022 - Current
- Assisted in the onboarding and implementation of Greenline software for newly enrolled clinics.
- Provided timely troubleshooting assistance for customer technical problems.
- Maintain working knowledge of various veterinary practice management software programs.
- Supported special projects manager in the daily management of client accounts and the onboarding process for new customers of the Wellness program.
Animal Control Officer
Rutherford County PAWS
Murfreesboro, TN
09.2021 - 04.2022
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Attended court hearings regarding alleged violations of animal control laws.
- Documented all activities in computerized records management system.
- Performed euthanasia when necessary according to established guidelines.
- Issued citations for violations of municipal ordinances relating to animal control.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Assisted in the capture of stray animals using humane trapping techniques.
Veterinary Assistant
Veterinary Ophthalmology Services
Nashville, TN
10.2020 - 09.2021
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Maintained accurate medical records of all patients.
- Provided detailed patient care instructions to pet owners.
- Cleaned and sterilized exam rooms between appointments.
- Ensured patient safety by administering and monitoring sedation during the performance of electroretinogram and other advanced diagnostic testing.
Account Manager
Insurance Group of America
Franklin, TN
11.2016 - 10.2020
- Explained complex policy provisions to customers in a clear manner.
- Reviewed existing policies to determine if changes were necessary.
- Prepared comprehensive insurance proposals for new and renewal clients based on individual requirements.
- Oversaw comprehensive claims management for multiple agency clients.
- Managed a portfolio of personal lines and small commercial lines clients.
Veterinary Assistant
Southern Veterinary Center
Smyrna, TN
05.2011 - 03.2017
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Provided emotional support to pet owners during difficult times.
- Maintained accurate medical records of all patients.
- Provided detailed patient care instructions to pet owners.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Dispensed medications orally or topically as directed by veterinarian.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Educated clients on proper animal health care routines.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Education
BBA - Finance
Middle Tennessee State University
Murfreesboro, TN12-2017
Bachelor of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TN05-2010
Skills
- Customer Relations
- Proficient in Microsoft Office Suite
- Interpersonal Skills
- Time Management
- Self Motivation
- Organizational Skills
- Animal restraint
- Intravenous catheterization
- Medical record-keeping
- Sample Collection
- Veterinary Terminology
- Surgical Assistance
Timeline
Customer Experience & Special Projects Specialist
Idexx | Greenline Pet
05.2022 - Current
Animal Control Officer
Rutherford County PAWS
09.2021 - 04.2022
Veterinary Assistant
Veterinary Ophthalmology Services
10.2020 - 09.2021
Account Manager
Insurance Group of America
11.2016 - 10.2020
Veterinary Assistant
Southern Veterinary Center
05.2011 - 03.2017
BBA - Finance
Middle Tennessee State University
Bachelor of Science - Animal Science
Middle Tennessee State University
Similar Profiles
Colin KleinColin Klein
Analytics Team Manager at Greenline PetAnalytics Team Manager at Greenline Pet
Ethan KirkmanEthan Kirkman
Warehouse Associate at Greenline Hose And FittingsWarehouse Associate at Greenline Hose And Fittings
Kevin LintonKevin Linton
Sales Associate at Greenline Service Corp.Sales Associate at Greenline Service Corp.
AMANDA MORROWAMANDA MORROW
Claims Processor at AetnaClaims Processor at Aetna
Dana ConnellyDana Connelly
Regional Sales & Operations Manager/Franchisee at Orangetheory FitnessRegional Sales & Operations Manager/Franchisee at Orangetheory Fitness