Stefanie Gibson

• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting.
• Developed and updated tracking spreadsheets for process monitoring and reporting for all maintenance.
• Maintained database systems to track and analyze operational data.
• Created and managed project plans, timelines.
• Prioritized schedules to meet project goals and overall customer satisfaction.
• Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
• Managed successful day-to-day operations of projects by maximizing productivity from available resources.
• Recognized several times by management for establishing more streamlined processes for maintenance and equipment.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Transcribed meeting minutes to support business development and senior management teams.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Answered high volume of phone calls and email inquiries from staff and patients.
• Used advanced software to prepare documents, reports, and presentations.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Coordinated and executed Senior Executive and congress leadership visits.
• Hand selected by leadership for this position based on military leadership background, interpersonal skills and administrative experience ranging over 10 years.

• Utilized diverse instructional strategies to engage students and improve grasp of material.
• Identified useful resources and coordinated referrals.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Responded to employee inquiries regarding benefits and other HR topics.
• Updated and maintained employee attendance records.
• Compiled employee records from individual departments to maintain central files.

• Maintained human resources regulatory compliance with local, state and federal laws.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Developed succession plans and promotion paths for staff.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Updated HR database with new employee information, changes in benefits, and other details.
• Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
• Coordinated technical training and personal development classes for staff members.
• Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.

Active duty Army