Stefanie Gonzalez
Austin,TX
Summary
Dynamic food service professional with extensive experience in crafting high-quality beverages and delivering exceptional customer experiences. Recognized for maintaining a clean and efficient work environment, contributing significantly to team success. Proven expertise in inventory management, cash handling, and processing payments, supported by strong interpersonal communication skills. Certified in safe food handling, consistently meeting customer demands with a diligent and organized approach.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Austin, TX
09.2023 - 02.2026
- Maintained cleanliness and organization of work area to enhance efficiency.
- Mentored junior staff, fostering a collaborative environment focused on quality and teamwork.
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Assisted in inventory management, ensuring adequate stock levels for daily operations.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Delivered exceptional customer service, resolving issues to promote loyalty and satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Food Server
Kerbey lane cafe
02.2019 - 12.2022
- Completed courses in food handling ingredient lists and food recipe memorization, as well as customer interactions and problem-solving skills.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
- Trained new team members on menu knowledge and service standards.
- Handled cash register operations, ensuring accurate transactions and balanced till at shift end.
- Assisted in maintaining cleanliness and organization of dining area, contributing to positive guest experiences.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Education
GED -
Gonzalo Garza Highschool
Austin, TX09-2019
Skills
- Exceptional customer service
- Customer Relationships
- Friendly and outgoing
- Understands Some Spanish
- Speaks Limited Spanish
- Menu memorization
- Food Handling
- Strategic Planning
- Cash register operation
- Opening and closing duties
- Espresso machine operation
- Beverage preparation
- Team player
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
I'm an experienced voice actor of over 4 years and have recently gained a small social media presence as a content creator I enjoy playing a variety of games from classic board games and card games, to D&D and even video games I enjoy hanging out with friends and having a fun time! My other hobbies include gardening, crafting and singing
Timeline
Barista
Starbucks
09.2023 - 02.2026
Food Server
Kerbey lane cafe
02.2019 - 12.2022
GED -
Gonzalo Garza Highschool