Stefanie Goretzka
KALAMAZOO,MI
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
12
12
years of professional experience
Work History
Operation/Supply Chain Analyst
VOSS Water
New York, NY
04.2022 - Current
- Presented findings and recommendations in meetings with supply chain leadership.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Monitored supplier performance using key metrics such as delivery accuracy, lead time, cost savings.
- Supported supply chain projects and initiatives to manage on-going business needs.
- Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Collaborated closely with internal teams on various aspects of project management including budgeting, scheduling, risk management.
- Analyzed short-range transportation data to define regional performance measures and targets.
- Designed calculations and cost estimations for transportation projects.
- Assisted in the development of new procedures for investigating deduction cases.
- Coordinated with other departments within the organization on matters related to deductions investigations.
Customer Operations Representative
Coca Cola North America
Paw Paw, MI
09.2013 - 04.2022
- Researched and resolved customer inquiries within established guidelines.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
- Coordinated with vendors regarding order fulfillment requirements.
- Responded to complex operational issues of internal and external customers.
- Processed incoming orders accurately and efficiently.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided expertise and guidance to clients regarding SAP modules such as FI, CO, MM, SD, HR, and PP.
- Gathered business requirements and translated them into functional specifications for SAP systems.
Case Manager
Michigan Works!
Kalamazoo, MI
01.2012 - 09.2013
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
Education
Bachelor of Science - Business Administration And Management
Western Michigan University
Kalamazoo, MI04-2002
Associate of Arts -
Lake Michigan College
Benton Harbor, MI04-1998
Skills
- Materials Tracking
- Order Processing
- Supply Chain Planning
- Effective Customer Communication
- Process Improvements
- Stakeholder Relationships
- Product Tracking
- Warehousing and Delivery
- Coordinating Transportation
- Tracking Inventory Levels and Orders
- Complaint Resolution
- Data Entry
- Appointment Scheduling
- Delivery Scheduling
- Typing 70 WPM
- Order Fulfillment
- Microsoft Office Expertise
- Logistics Coordination
Timeline
Operation/Supply Chain Analyst
VOSS Water
04.2022 - Current
Customer Operations Representative
Coca Cola North America
09.2013 - 04.2022
Case Manager
Michigan Works!
01.2012 - 09.2013
Bachelor of Science - Business Administration And Management
Western Michigan University
Associate of Arts -
Lake Michigan College
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